J065--QMATIC Service | Follow on Base+4 | Start: 1/1/26 Chillicothe VAMC
ID: 36C25026Q0167Type: Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF250-NETWORK CONTRACT OFFICE 10 (36C250)DAYTON, OH, 45428, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- MEDICAL, DENTAL, AND VETERINARY EQUIPMENT AND SUPPLIES (J065)

Original Source

https://sam.gov/workspace/contract/opp/addfb1ffffee4a56881c1101dbf9065f/view
Timeline
    Description

    The Department of Veterans Affairs is seeking proposals for a service agreement for the Q-Matic Customer Flow Management System at the Chillicothe Veterans Affairs Medical Center (VAMC). This contract encompasses hardware and software maintenance, with a base period starting January 1, 2026, and extending through December 31, 2026, followed by four optional one-year extensions potentially lasting until 2030. The services are critical for maintaining efficient patient flow and minimizing disruptions in care, requiring on-site support during business hours and a rapid response for repairs. Interested vendors should contact Contract Specialist Christopher T. Council at Christopher.Council@va.gov for further details, and must adhere to the solicitation requirements outlined in document 36C25026Q0167.

    Point(s) of Contact
    Christopher T CouncilContract Specialist
    Christopher.Council@va.gov
    Files
    Title
    Posted
    36C25026Q0167_1.docx
    The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 10, has issued a presolicitation notice for a Q-Matic service contract. The solicitation, identified as 36C25026Q0167, is expected to be posted on SAM around December 12, 2025. This notice is for a follow-on contract for QMATIC Service at the Chillicothe VAMC, with a start date of January 1, 2026. The place of performance is the Chillicothe VAMC in Ohio, with a NAICS code of 811210. Interested parties are advised to respond once the official solicitation is posted.
    36C25026Q0167.docx
    This government solicitation, 36C25026Q0167, issued by the Department of Veterans Affairs, seeks proposals for an annual service agreement covering hardware and software maintenance for the Q-Matic Customer Flow Management System at the Chillicothe VAMC. The contract includes a base period from January 1, 2026, to December 31, 2026, with four one-year option periods, extending potentially through 2030. The scope of work details specific hardware and software components requiring maintenance for the Laboratory Service, including various displays, printers, and software modules. The vendor must provide on-site service during business hours, with potential after-hours work to minimize patient care disruption. Key contractual requirements include a 4-hour telephone response time and a 24-hour on-site response for repairs. The solicitation also incorporates several FAR and VAAR clauses, including those related to electronic invoice submission, contract terms, and prohibitions on certain foreign telecommunications equipment and services. Offerors must complete specific blocks on the Standard Form 1449, and instructions to offerors are on page 36.
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