DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)
ID: 36C10B26Q0083Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/workspace/contract/opp/0eac5a8a710f46668212769b342b6efc/view
Timeline
    Description

    The Department of Veterans Affairs (VA) is seeking information from qualified vendors for the provision of Pharmacy Staff Scheduling Software Access and Support Services for Fiscal Year 2026. The procurement aims to secure a software platform that offers 24/7 access, hosting, updates, and technical support for 125 users at the Dallas VA Medical Center, ensuring compliance with federal and VA regulations regarding IT security and privacy. This service is critical for enhancing operational efficiency within the pharmacy department, and the contract will include a 12-month base period with four optional 12-month extensions. Interested vendors must submit their responses, including capability statements and corporate experience, by December 16, 2025, at 14:00 Eastern Time, via email to Justin Daniel and Evan Schlisserman, with the subject line indicating the service sought.

    Point(s) of Contact
    Justin DanielContract Specialist
    Justin.Daniel@va.gov
    Files
    Title
    Posted
    36C10B26Q0083 0001.docx
    The Department of Veterans Affairs (VA) Technology Acquisition Center has issued an amendment to a previous Request for Information (RFI) for "Pharmacy Staff Scheduling Software Access and Support Service FY26." This RFI, identified by solicitation number 36C10B26Q0083, is solely for planning purposes and does not constitute a solicitation for proposals. The amendment provides an updated Draft Performance Work Statement (PWS v2) with revised information. The VA is seeking information from interested vendors regarding their capabilities to meet the requirements outlined in the PWS. Responses, limited to seven pages, must include company information, a capability statement, corporate experience, intent to meet set-aside requirements for Certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), and feedback on the sufficiency of the draft PWS. Responses are due by December 16, 2025, at 14:00 Eastern Time, and should be submitted via email to Justin Daniel and Evan Schlisserman. The NAICS code for this requirement is 541519 (Other Computer Related Services).
    36C10B26Q0083.docx
    The Department of Veterans Affairs (VA) Technology Acquisition Center has issued a Sources Sought Notice (36C10B26Q0083) for a Request for Information (RFI) regarding Pharmacy Staff Scheduling Software Access and Support Services for Fiscal Year 2026. This RFI, identified by VA-26-00027047, is for planning purposes only and is not a solicitation for proposals. The NAICS code for this requirement is 541519 (Other Computer Related Services). Interested vendors are requested to submit capability statements, corporate experience, and their intent to meet set-aside requirements by December 16, 2025, at 14:00 Eastern Time. Responses should be sent via email to Justin Daniel (Justin.Daniel@va.gov) and Evan Schlisserman (Evan.Schlisserman@va.gov), with "Pharmacy Staff Scheduling Software Access and Support Service" in the subject line. The RFI also asks for feedback on the sufficiency of the draft Performance Work Statement (PWS) in detailing technical requirements.
    P01 Pharmacy Staff Scheduling Acces and Support SVC Draft PWS.pdf
    The Department of Veterans Affairs (VA) North Texas Healthcare System Pharmacy Service requires a contractor to provide access and support for a Pharmacy Staff Scheduling software platform at the Dallas VA Medical Center. This Performance Work Statement (PWS) outlines the need for 24/7 platform access, software hosting, updates, and technical support for 125 users. Key services include continuous platform availability with uptime monitoring, unlimited technical support during business hours (M-F, 8:00 AM - 7:00 PM CST), and emergency after-hours support with defined response times. The contractor must also provide training sessions, online help center access, and proactive account management with regular reports. The performance period is a 12-month base with four 12-month options, not exceeding 60 months, with all services performed remotely. The contractor must comply with numerous VA and federal IT, security, and privacy regulations, including VA TRM, Zero Trust principles, FICAM, IPv6, TIC, and Section 508 accessibility standards. Deliverables include a Monthly Progress Report detailing system usage, availability, support activity, and training updates.
    P01 Pharmacy Staff Scheduling Access and Support Draft PWS v2.pdf
    The Department of Veterans Affairs (VA) North Texas Healthcare System Pharmacy Service requires a contractor to provide a Pharmacy Staff Scheduling software platform. This Performance Work Statement (PWS) outlines the need for 24/7 software access, hosting, updates, and technical support for 125 users at the Dallas VA Medical Center. The contract includes a 12-month base period and four 12-month option periods. The contractor must provide unlimited technical support during business hours and emergency support after hours, respond to inquiries within one hour, and resolve urgent issues within two hours. Deliverables include comprehensive training, an Online Help Center, proactive account management, and monthly progress reports detailing system usage, availability, support activity, and training updates. The contractor must comply with numerous federal and VA regulations concerning IT, security, privacy, and accessibility, including the VA Technical Reference Model, Zero Trust principles, FICAM, IPv6, and Section 508 standards. A Business Associate Agreement is required due to access to Protected Health Information, and personnel must undergo background investigations. All work must be performed remotely from approved countries, and the contractor is responsible for software licenses and ensuring compliance with VA security protocols.
    Lifecycle
    Title
    Type
    DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)
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