The Department of Health and Human Services, specifically the Indian Health Service, is seeking qualified vendors to provide AVAYA technical support and maintenance services for the digital telephony system at the Jicarilla Service Unit located in Dulce, New Mexico. The procurement aims to ensure comprehensive hardware and software support, programming assistance, and preventive maintenance, with a strong emphasis on employing AVAYA-certified technicians who can comply with relevant regulations, including security and privacy laws. This initiative is crucial for maintaining the telecommunications infrastructure that supports the Jicarilla Service Unit's operations. Interested parties must submit their capabilities and relevant information to Eric Wright at eric.wright@ihs.gov by October 15, 2024, at 12:00 PM (Mountain Daylight Savings Time), and must be registered in the System for Award Management (SAM) to be considered.