The document outlines a Request for Proposal (RFP) for Appointment Desk Renovation Services at the Jicarilla Service Unit in Dulce, NM. The primary goal is to remodel the appointment desk area to enhance usability for two clerks and ensure patient privacy while addressing health concerns stemming from respiratory illnesses like COVID-19. Key requirements include the installation of functional workstations that accommodate both standing and sitting positions, adequate storage, lighting, and a privacy partition to safeguard patient confidentiality. The contractor is responsible for removing existing desks and providing all necessary materials, equipment, and labor. Proposals must comply with various federal and state standards, with an emphasis on minimal disruption during the renovation. Evaluation of submitted quotes will consider past performance, personnel experience, management approach, customer service features, timeliness, and pricing, with criteria weighted to prioritize quality over cost. The document emphasizes the importance of submitting detailed and relevant documentation to ensure responsiveness and successful contract award. Overall, this RFP represents a structured effort by the government to solicit competitive bids for improving healthcare facility operations while maintaining compliance with regulatory requirements.