Jicarilla Service Unit AVAYA Technical Support and Maintenance Services
ID: JSU_AVAYA_Technical_Support_and_Maintenance_ServicesType: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEALBUQUERQUE AREA INDIAN HEALTH SVCALBUQUERQUE, NM, 87110, USA

NAICS

All Other Telecommunications (517810)

PSC

IT and Telecom - Network: Satellite Communications and Telecom Access Services (DG11)

Set Aside

Buy Indian Set-Aside (specific to Department of Health and Human Services, Indian Health Services) (BICiv)

Original Source

https://sam.gov/opp/b235545628524d46bc5bf81bf6759b5a/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service, is seeking qualified vendors to provide AVAYA technical support and maintenance services for the digital telephony system at the Jicarilla Service Unit located in Dulce, New Mexico. The procurement aims to ensure comprehensive hardware and software support, programming assistance, and preventive maintenance, with a strong emphasis on employing AVAYA-certified technicians who can comply with relevant regulations, including security and privacy laws. This initiative is crucial for maintaining the telecommunications infrastructure that supports the Jicarilla Service Unit's operations. Interested parties must submit their capabilities and relevant information to Eric Wright at eric.wright@ihs.gov by October 15, 2024, at 12:00 PM (Mountain Daylight Savings Time), and must be registered in the System for Award Management (SAM) to be considered.

    Point(s) of Contact
    ERIC WRIGHT
    (505) 256-6752
    ERIC.WRIGHT@IHS.GOV
    Files
    Title
    Posted
    SOW Telephone System 2024.docx
    The Jicarilla Service Unit in Dulce, New Mexico, seeks an AVAYA-certified vendor for technical support and maintenance of its digital telephony system. The proposal requires comprehensive hardware and software support, programming assistance for the Avaya phone system, and preventive maintenance. The contract stipulates that the contractor must have Avaya-certified technicians, provide all necessary tools and labor, and comply with all relevant regulations, including security and privacy laws. The contractor will work closely with various stakeholders, ensuring seamless communication about service modifications and performance. The award criteria prioritize the qualifications of key personnel, past performance on similar contracts, and price, with an emphasis on technical capability over cost. Proposals will be evaluated without discussions, emphasizing the need for initial submissions to contain optimal terms. Key considerations include adherence to legal and ordinance requirements, safeguarding government property, and delivering timely service starting ten days post-award. The contract also mandates recommendations for product upgrades as components reach end-of-life within the contract period. Overall, the project underlines the commitment to maintaining sophisticated telecommunications infrastructure for the Jicarilla Service Unit.
    Lifecycle
    Title
    Type
    Jicarilla Service Unit AVAYA Technical Support and Maintenance Services
    Currently viewing
    Combined Synopsis/Solicitation
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