DA10--Telephonic & Remote Software Support Services | Base Plus Four Option Years POP: 04/01/2025 - 03/31/2030
ID: 36C25925Q0270Type: Combined Synopsis/Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFNETWORK CONTRACT OFFICE 19 (36C259)Greenwood Village, CO, 80111, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/73bd9d9e1e23426cb67105da3709b626/view
Timeline
    Description

    The Department of Veterans Affairs is seeking proposals for telephonic and remote software support services for the C-Cure 9000 security system at the George E. Wahlen Medical Center in Salt Lake City, Utah. The contract will cover a base year from April 1, 2025, to March 31, 2026, with four additional one-year options, and aims to provide comprehensive support including software troubleshooting, upgrades, and assistance for authorized dealers. This procurement is critical for enhancing operational efficiency within the Veterans Affairs system, ensuring continuous 24/7 support with initial response times within two hours. Interested contractors must submit their proposals by March 14, 2025, with a total funding allocation of $47 million, and can direct inquiries to Contract Specialist Thomas Parsons at thomas.parsons2@va.gov or by phone at 918-577-3532.

    Point(s) of Contact
    Contract SpecialistThomas Parsons
    (918) 577-3532
    thomas.parsons2@va.gov
    Files
    Title
    Posted
    36C25925Q0270_1.docx
    The document is a Combined Synopsis/Solicitation Notice issued by the Department of Veterans Affairs for telephonic and remote software support services, spanning a base year with four option years from April 1, 2025, to March 31, 2030. The solicitation number is 36C25925Q0270, with the response deadline set for March 14, 2025, by 3:30 PM Central Time. The primary place of performance for this contract is the George E. Wahlen Medical Center in Salt Lake City, Utah. The opportunity is categorized under the Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside program, aligning with federal efforts to support veteran-owned businesses. The document provides details on the contracting office located in Greenwood Village, Colorado, with Thomas Parsons listed as the contract specialist for inquiries. Additional technical specifications and requirements are referenced in an attached document, underscoring the necessity for remote support services for the VA's software systems. This procurement aims to enhance operational efficiency within the Veterans Affairs system through expert software assistance.
    36C25925Q0270.docx
    The Department of Veterans Affairs is seeking proposals for telephonic and remote software support services for the C-Cure 9000 security system installed at the Salt Lake City Veterans Medical Center. The contract includes a base year from April 1, 2025 to March 31, 2026, with four additional one-year options renewable annually. A total funding of $47 million has been allocated, and the solicitation aims to provide comprehensive support, including software troubleshooting, upgrades, and assistance for authorized dealers. Contractors must be certified, with continuous support available 24/7 and initial response times within two hours. Questions about the RFP can be directed to the designated contact, Thomas Parsons, and an optional site visit is scheduled for March 10, 2025. All offers must be submitted by March 14, 2025. The proposal incorporates key contract clauses and follows federal acquisition regulations, underscoring the urgency for compliance and accountability in service delivery.
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