DA10-- Rauland - Responder 5 Nurse Call System Application software support service -
ID: 36C10B25Q0160Type: Combined Synopsis/Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Veteran-Owned Small Business Set-Aside (specific to Department of Veterans Affairs) (VSA)

Original Source

https://sam.gov/opp/dc9b9bdb194a4a309bec61dc8af1a33f/view
Timeline
    Description

    The Department of Veterans Affairs is seeking proposals for an annual software support and maintenance contract for the Rauland Responder 5 Nurse Call System, specifically for the Audie L. Murphy Memorial Veterans Hospital in San Antonio, Texas. The contract requires the selected contractor to provide comprehensive technical support, including troubleshooting assistance within one hour of a request, available 24/7 throughout the year, with a base performance period from April 1, 2025, to March 31, 2026, and four optional renewal periods. This procurement is crucial for maintaining effective communication systems that support healthcare services for veterans, ensuring operational readiness and high standards of care. Interested parties, particularly Veteran-Owned Small Businesses, must submit their bids by March 11, 2025, and can contact Contract Specialist Justin Daniel at justin.daniel@va.gov for further information.

    Point(s) of Contact
    Justin DanielContract Specialist
    justin.daniel@va.gov
    Files
    Title
    Posted
    36C10B25Q0160.docx
    The Department of Veterans Affairs is soliciting proposals for an annual software support and maintenance contract for the Rauland Responder 5 Nurse Call System. The contract includes comprehensive technical support and repairs for equipment associated with the system at the Audie L. Murphy Memorial Veterans Hospital in San Antonio, Texas. The selected contractor must provide troubleshooting assistance within one hour of a request, 24/7 throughout the year. The contract is structured with a base period of 12 months and four additional option periods, each lasting 12 months. The bid response deadline is set for March 11, 2025. This procurement underscores the VA's commitment to maintaining crucial communication systems for healthcare support in veteran facilities, ensuring high standards of operational readiness and support for medical staff.
    S02 36C10B25Q0160 Final.pdf
    The document presents a Request for Quote (RFQ) issued by the Department of Veterans Affairs (VA) for maintenance and support services for the Rauland Responder V Nurse Call System. This acquisition is set aside for Veteran-Owned Small Businesses and includes a base period of performance from April 1, 2025, to March 31, 2026, along with four optional renewal periods, each lasting 12 months. The contractor is responsible for providing software support, maintenance, and technical assistance, ensuring a response time of one hour for troubleshooting requests and availability 24/7. The performance work statement outlines specific tasks such as providing on-site and remote support, regular software updates, and technical training. All work must comply with relevant federal regulations and guidelines, emphasizing a focus on security and privacy as per VA standards. Regular performance reports must be submitted to the Contracting Officer's Representative, detailing work completed and any issues faced. Overall, this RFQ reflects the VA's commitment to enhancing IT services while ensuring high standards of care for veterans through effective maintenance of essential technology systems.
    Lifecycle
    Title
    Type
    DA10-- Rauland - Responder 5 Nurse Call System Application software support service -
    Currently viewing
    Combined Synopsis/Solicitation
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