Military & Family Readiness Technician/Front Desk Administrator
ID: FA558726Q0008Type: Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA5587 48 CONS (ADMIN ONLY NO REQ)APO, AE, 09461-5120, USA

NAICS

Office Administrative Services (561110)

PSC

SUPPORT- ADMINISTRATIVE: OTHER (R699)

Set Aside

No Set aside used (NONE)
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, is soliciting proposals for a Military & Family Readiness Technician/Front Desk Administrator to support the Transition Assistance Program (TAP) at RAF Lakenheath, United Kingdom. The contractor will provide essential administrative assistance, including disseminating information about the TAP process, tracking services for separating service members, and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system. This contract is crucial for ensuring that service members and their families receive the necessary support during their transition, with a total contract value of approximately $146,718. Proposals are due by January 12, 2026, and interested vendors should direct inquiries to Charles Kye or Valerie Cuevas via the provided email addresses.

    Point(s) of Contact
    Files
    Title
    Posted
    The Department of the Air Force, 48th Fighter Wing (USAFE), issued Amendment #1 to a solicitation on January 7, 2026. This amendment addresses questions and answers in an attachment, removes TUPE language from the Performance Work Statement, and updates the solicitation due date to January 12, 2026, at 2:00 PM GMT. For further inquiries, interested parties can contact Alyanna Parsons or SrA Mariah French via email.
    This Performance Work Statement outlines the requirement for non-personal services to manage front desk operations at the Military and Family Readiness Center (M&FRC) at RAF Lakenheath, United Kingdom. The contractor will handle virtual customer support, in-person services, scheduling, and administrative tasks. Key performance objectives include timely responses to inquiries, efficient walk-in assistance, accurate scheduling, and meticulous documentation in the AFFIRST system. The contract spans a base year and four option years, with an anticipated start date of September 30, 2025. The government will provide facilities, utilities, and essential equipment, while the contractor must ensure staff complete mandatory security and anti-terrorism training. Strict adherence to operational security, privacy act regulations, and UK employment laws (TUPE) is required. Performance will be evaluated based on specified thresholds, with remedies for non-compliance including re-performance or payment deductions.
    This government file outlines a proposed contract for providing Transition Assistance Program (TAP) services at the Airman and Family Readiness Center, RAF Lakenheath. The contract spans a base year and four optional years, with each year covering 12 months of service. The document, likely part of a Request for Proposal (RFP), details the CLINs (Contract Line Item Numbers) for each year, indicating the quantity (12 months) and unit of measure (Months) for the services. While unit and extended prices are not specified, the structure suggests a long-term commitment to supporting airmen and their families through transition programs.
    This government file, FA558726Q0008, outlines various clauses incorporated into federal contracts, focusing on compliance, ethics, and operational requirements. Key sections address antiterrorism measures, safeguarding defense information, supply chain security, and prohibitions on certain telecommunications equipment or business operations with sanctioned regimes. It details instructions for electronic invoicing via the Wide Area WorkFlow (WAWF) system, outlining payment procedures and document routing. Additionally, the file specifies evaluation criteria for commercial product and service offers, including representations and certifications related to small business concerns, Buy American acts, and restrictions on inverted domestic corporations. The document emphasizes adherence to federal acquisition regulations and ethical conduct in government contracting.
    The TAP ReAcq - Solicitation FA558726Q0008 is a follow-on/recompete contract valued at $146,718.00, open to all vendors. The contract is for a full-time equivalent position with normal working hours of 07:30-16:30, Monday-Friday. Travel is not required for training or job duties. SOFA status and work visas can be discussed on a case-by-case basis. On-base housing at RAF Lakenheath is not an option, and vendors may include off-base housing costs in their proposals. The USAF will provide job-related equipment and local training for applicable systems. Contractors are not required to work US holidays but can elect to work UK holidays. TUPE does not apply as the incumbent is a US company. The evaluation process is Lowest Price Technically Acceptable (LPTA), where quotes are evaluated on a pass/fail basis against minimum technical requirements, and the award goes to the lowest-priced technically acceptable offer. The government will not release its independent government estimate, price range, budget, or incumbent cost information. The current incumbent contractor is TD Support Services, and the position is filled by a US citizen.
    This combined synopsis/solicitation, FA558726Q0008 IAW FAR 12.603, is a Request for Quote (RFQ) for administrative assistance for the Transition Assistance Program (TAP) at RAF Lakenheath, UK. The contractor will provide support for the congressionally mandated program, including basic information dissemination, tracking services, and maintaining data in the AFFIRST system. The contract includes a 12-month base year and four 12-month option years, with a period of performance from January 30, 2026, to January 29, 2031. No set-aside will be used. Offers are due by January 9, 2026, and must be submitted electronically. Award will be based on the Lowest Price Technically Acceptable (LPTA) selection process, evaluating technical factors (Contract Management Plan) and price. The government reserves the right to cancel the solicitation if funds are not available.
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