DA10--IT Systems & Equipment PM&R | SecurTRAK/PatienTRAK Maintenance of System | Duress Alarms
ID: 36C24425Q0483Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF244-NETWORK CONTRACT OFFICE 4 (36C244)PITTSBURGH, PA, 15215, USA

NAICS

Security Systems Services (except Locksmiths) (561621)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/b309a8a93b354c94b408487b59c9ddc9/view
Timeline
    Description

    The Department of Veterans Affairs, through the Network Contracting Office 4, intends to award a sole-source Firm-Fixed-Price Contract to MGM Computer Systems for the maintenance and service of the proprietary SecurTRAK/PatienTRAK patient elopement system at the James E. Van Zandt VA Medical Center in Altoona, PA. This contract encompasses a base year with four optional years and includes essential services such as maintenance, support, and operational functionality across designated facility areas, ensuring a high uptime reliability of 99.5%. The contractor will be responsible for timely parts replacement, 24/7 phone support, weekly system backups, and software upgrades, while adhering to stringent records management and physical security requirements. Interested parties capable of fulfilling these requirements may submit their capability information by the deadline of March 20, 2025, to Angelamarie Scott at angelamarie.scott@va.gov.

    Point(s) of Contact
    Angelamarie ScottContracting Officer
    (412) 822-3776
    angelamarie.scott@va.gov
    Files
    Title
    Posted
    36C24425Q0483.docx
    The Department of Veterans Affairs Network Contracting Office 4 intends to award a sole-source Firm-Fixed-Price Contract to MGM Computer Systems for the maintenance and service of the proprietary SecurTRAK/PatienTRAK patient elopement system at the James E. Van Zandt VA Medical Center in Altoona, PA. This contract will cover a base year with four optional years. The services include maintenance, support, and operational functionality across designated facility areas, ensuring a high level of uptime (99.5%). Deliverables outlined include prompt parts replacement, 24/7 phone support, weekly system backups, and timely software upgrades. The contractor must comply with stringent records management requirements, ensuring the confidentiality and security of Veteran-related data while adhering to established standards. Physical security measures must be observed on-site, including wearing compliant ID badges. The initial contract period is for 12 months, with potential extensions up to five years. This notice of intent is not a call for competitive bids; however, other capable sources may express their interest by submitting relevant capability information by the response deadline of March 20, 2025.
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