RFI_HSI - IT Training and Communications Services (ITaCS) Recompete
ID: RFI_HSI-ITaCSType: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

NAICS

Other Computer Related Services (541519)

PSC

SUPPORT- PROFESSIONAL: PROGRAM EVALUATION/REVIEW/DEVELOPMENT (R410)

Original Source

https://sam.gov/opp/aeb4793927e944fbb9dde2ce64492eba/view
Timeline
    Description

    The Department of Homeland Security, specifically the Immigration and Customs Enforcement (ICE) under the Homeland Security Investigations (HSI), is seeking information through a Request for Information (RFI) regarding IT Training and Communications Services (ITaCS). The primary objective of this procurement is to enhance the skills of ICE personnel and improve communication related to technology implementation, focusing on training needs assessment, educational content delivery, and adherence to communication best practices. This initiative is crucial for ensuring effective system adoption and operational continuity within ICE, ultimately aiming to bolster law enforcement capabilities through improved training and communication strategies. Interested parties can direct inquiries to Tonya Fells at Tonya.T.Fells@ice.dhs.gov or Pamela Rodgers at Pamela.A.Rodgers@ice.dhs.gov, noting that this RFI is for market research purposes only and does not constitute a commitment to contract.

    Point(s) of Contact
    Tonya Fells, Contract Specialist
    Tonya.T.Fells@ice.dhs.gov
    Pamela Rodgers, Contracting Officer
    Pamela.A.Rodgers@ice.dhs.gov
    Files
    Title
    Posted
    ITaCS_PWS_Final.pdf
    The Department of Homeland Security (DHS) is seeking training and communications support for its Immigration and Customs Enforcement (ICE) Cyber and Operational Technology (COT) initiatives. This Performance Work Statement details the required services to enhance the skills of ICE personnel and the effective distribution of communication regarding technology implementation related to Homeland Security Investigations (HSI). Key tasks include assessing training needs, designing and delivering educational content for users of various IT systems, and ensuring adherence to communication best practices across the agency. The contractor will collaborate with government staff to facilitate successful system adoption, focusing on user readiness and operational continuity. Deliverables encompass a range of training materials, evaluation methods, and a comprehensive communications strategy aimed at increasing stakeholder engagement and understanding of new systems. Additionally, the contractor will manage a centralized online portal for training resources, maintain legacy content, and implement organizational change management practices to support ongoing IT enhancements. Ultimately, these efforts aim to improve ICE's operational efficiency and ensure compliance with evolving technology standards. The project underscores the government’s commitment to enhancing law enforcement capabilities through effective training and targeted communications.
    Lifecycle
    Title
    Type
    RFI_HSI - IT Training and Communications Services (ITaCS) Recompete
    Currently viewing
    Sources Sought
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