DHS Desktop Support Services 3.0 - Request for Information & Capabilities - 70RTAC25RFI00002
ID: 70RTAC25RFI00002Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFOFFICE OF PROCUREMENT OPERATIONSINFO TECH ACQ CENTERWASHINGTON, DC, 20528, USA

NAICS

Other Computer Related Services (541519)

PSC

IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) (DE01)

Original Source

https://sam.gov/opp/e1191de0b7cf409db8f26322303032da/view
Timeline
    Description

    The Department of Homeland Security (DHS) is seeking information from potential contractors regarding Desktop Support Services 3.0 through a Request for Information (RFI) identified as 70RTAC25RFI00002. The primary objective of this initiative is to enhance IT operations for approximately 15,000 personnel, focusing on mission support, service excellence, and operational continuity through advanced technology and improved user training. This procurement is crucial for modernizing DHS's IT capabilities, ensuring security and reliability while fostering a collaborative environment. Interested parties must submit their responses detailing their capabilities by January 30, 2025, and can direct inquiries to Gregory Ruderman at Gregory.Ruderman@hq.dhs.gov or Daniel Rosenstengel at Daniel.Rosenstengel@hq.dhs.gov.

    Point(s) of Contact
    Gregory Ruderman
    Gregory.Ruderman@hq.dhs.gov
    Daniel Rosenstengel
    Daniel.Rosenstengel@hq.dhs.gov
    Files
    Title
    Posted
    DSS 3.0 BPA SOW 10-11-2024.pdf
    The Department of Homeland Security (DHS), through its Office of the Chief Information Officer, is issuing a Blanket Purchase Agreement (BPA) for Desktop Support Services (DSS) 3.0 aimed at enhancing information technology operations. The primary objective is to provide robust IT systems support for approximately 15,000 personnel, facilitating the operational excellence of the DHS IT infrastructure. The agreement focuses on three strategic goals: mission support, service excellence, and operational continuity, through advanced technology, improved user training, and a user-friendly support experience. The scope includes comprehensive tasks such as program management, IT service desk support, systems engineering, cloud integration, software lifecycle management, and artificial intelligence implementation. The contractor is expected to deliver efficient service improvements while ensuring adherence to security protocols and enterprise architecture standards. Essential outcomes include enhanced customer experience, continual service improvement, and the agility necessary to support diverse technological demands across various DHS components. This initiative reflects the DHS's commitment to modernizing its IT capabilities, fostering a collaborative environment, and ensuring the security and reliability of its operations, all while being cost-effective and risk-averse.
    RFI 70RTAC25RFI00002 - 1-8-2025.docx
    The Department of Homeland Security (DHS) has issued a Request for Information (RFI) regarding Desktop Support Services 3.0 (RFI 70RTAC25RFI00002). This RFI is intended for market research purposes only and does not obligate the government to take any specific action or to issue a solicitation. Interested parties must submit their responses by January 30, 2025, detailing their capabilities in IT services specific to federal organizations, particularly those similar to DHS. The RFI is structured into five specific questions aimed at gathering comprehensive narratives about contractors' direct experiences in managing large-scale IT infrastructures, transitioning support models, streamlining IT service management, modernizing IT service portals, and managing multi-disciplinary IT services programs. Responses should emphasize operational continuity, cybersecurity, user experience enhancements, and examples of innovative technological integrations. Submissions must conform to specified format requirements and only electronic submissions will be accepted, helping DHS assess potential service providers for future IT support needs.
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