Customer Service Training
ID: 15F067RBType: Special Notice
Overview

Buyer

JUSTICE, DEPARTMENT OFFEDERAL BUREAU OF INVESTIGATION

Original Source

https://sam.gov/opp/5e185171ab1748e482bee71f3d0fcc19/view
Timeline
  1. 1
    Posted Jan 16, 2025, 12:00 AM UTC
  2. 2
    Updated Jan 16, 2025, 12:00 AM UTC
  3. 3
    Due Jan 30, 2025, 9:30 PM UTC
Description

The Department of Justice, specifically the Federal Bureau of Investigation (FBI), is seeking contractor support for a Customer Service Training initiative aimed at enhancing the skills of its Human Resources professionals within the Talent Acquisition and Placement Section (TAPS). The objective is to conduct four virtual training sessions for up to 120 HR professionals by September 30, 2025, focusing on customer service excellence, anticipating customer needs, and practical role-playing exercises to improve recruitment processes. This training is crucial for refining the capabilities of HR staff in navigating federal employment policies and enhancing service delivery in recruitment, thereby supporting the FBI's goal of attracting a diverse and qualified workforce. Interested contractors can reach out to Robert Bruce at rbruce@fbi.gov or Stevon Walker at swalker4@fbi.gov for further information.

Point(s) of Contact
Robert Bruce
rbruce@fbi.gov
Stevon Walker
(256) 678-4379
swalker4@fbi.gov
Files
Title
Posted
Request for Information - HRD Customer Service.pdf
Jan 16, 2025, 10:06 PM UTC
The Federal Bureau of Investigation (FBI) has issued a Request for Information (RFI) to gather market insights regarding training for customer service within the Talent Acquisition and Placement Section (TAPS) of its Human Resources Division. This RFI is part of the FBI's strategy to refine its recruitment and staffing programs to support the hiring of a qualified and diverse workforce capable of addressing emerging threats. The FBI is seeking input from both small and large businesses about their capabilities and qualifications to potentially provide these services. Contractors are requested to supply essential information, including their business size, relevant experience, and GSA Schedule availability. The FBI emphasizes that this RFI does not represent an opportunity to submit proposals or bids, nor does it obligate the government to award any contracts. Responses will be utilized for planning purposes, helping to form eventual solicitation requirements. The FBI's goal is to identify effective approaches and solutions while understanding industry dynamics and potential challenges applicable to this training initiative.
Statement of Work (SOW) Preliminary to request RFI for FY25 Customer Service Training.pdf
Jan 16, 2025, 10:06 PM UTC
The Federal Bureau of Investigation's Human Resources Division (HRD) is seeking contractor support to deliver training in customer service skills specifically tailored for its Talent Acquisition and Placement Section (TAPS). This initiative aims to enhance the abilities of HR professionals in recruitment processes. The contractor is tasked with conducting four virtual training sessions, each accommodating up to 30 participants, totaling 120 HR professionals trained by September 30, 2025. The training will cover topics such as customer service excellence, anticipating customer needs, and practical role-playing exercises. Key deliverables include formulating course objectives, providing qualified instructors, supplying relevant reading materials, and awarding certificates of completion. All training will be delivered via a secure virtual platform, ensuring accessibility without the need for physical presence at FBI facilities. The initiative emphasizes the importance of effective customer service within federal recruitment frameworks, supporting the FBI's objective of attracting and retaining a diverse and qualified workforce. Overall, this training program seeks to refine the skills necessary for HR professionals as they navigate federal employment policies and improve service delivery in the recruitment process.
Lifecycle
Title
Type
Customer Service Training
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