Welcome Center Support Services
ID: FA441725P0009Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA4417 1 SOCONSHURLBURT FIELD, FL, 32544-5810, USA

NAICS

Office Administrative Services (561110)

PSC

SUPPORT- ADMINISTRATIVE: OTHER (R699)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/701115c19ed145328335f4f5c9fe8556/view
Timeline
    Description

    The Department of Defense, specifically the 1st Special Operations Wing at Hurlburt Field, Florida, is seeking qualified vendors to provide Welcome Center Support Services under a Total Small Business Set-Aside. The procurement aims to secure non-personal administrative services that facilitate the efficient processing of incoming personnel, including scheduling appointments, processing travel vouchers, and providing in-processing checklists to new members and their families. These services are crucial for ensuring a smooth transition for military personnel and maintaining high standards of customer service within the installation. Interested parties are encouraged to respond to the Sources Sought Notice by January 6, 2025, and should direct inquiries to Dani English at dani.english@us.af.mil or Rowan Thom at rowan.thom.1@us.af.mil for further information.

    Files
    Title
    Posted
    DRAFT PWS Welcome Center Services.rtf
    The Performance Work Statement (PWS) outlines the requirements for Welcome Center services at Hurlburt Field, Florida, to support the 1st Special Operations Wing. The Welcome Center is responsible for efficiently processing incoming personnel within 45 days of their arrival. Key contractor duties include scheduling appointments, processing travel vouchers, and providing in-processing checklists to new members and their families. The PWS emphasizes the necessity for high standards of customer service and requires contractors to track compliance with specified metrics, including timely appointment scheduling and successful completion of procedures within deadlines. Additionally, the document stipulates government-provided services and properties, such as office space and equipment, while outlining security and operational protocols, including training and reporting requirements for contractor personnel. With a focus on maintaining clear communication and adherence to performance standards, the PWS aims to facilitate a smooth transition for incoming members, while ensuring security and accountability within the installation environment. This document serves as part of federal RFP processes, illustrating the government’s need for efficient service delivery in support of military operations.
    Sources Sought Notice Welcome Center Support Services.docx
    The Sources Sought Notice FA441725P0009, issued by the 1st Special Operations Contracting Squadron at Hurlburt Field Air Force Base, Florida, invites responses from interested parties for a potential firm-fixed price contract to provide Welcome Center Services. This announcement is part of an exploratory process to identify qualified vendors and gauge industry standards concerning the draft Performance Work Statement (PWS). The notice details that the NAICS Code applicable is 561110, with a small business size standard set at $12.5 million. Responses are encouraged before the deadline on 6 January 2025 and should be concise (limited to three pages), providing essential business information, including the company's name, contact details, and socio-economic status. Importantly, this is not a solicitation for bids, and any information submitted is voluntary, with no reimbursements for costs incurred. Future solicitations will be announced separately if initiated. The document underscores the government's intention to gauge market capabilities and prepare for an informed purchasing decision related to the Welcome Center Services.
    Lifecycle
    Title
    Type
    Welcome Center Support Services
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