Digital Customer Care
Type: Special Notice
Overview

Buyer

EDUCATION, DEPARTMENT OFEDUCATION, DEPARTMENT OFFSA ACQUISITIONS OFFICEWASHINGTON, DC, 20002, USA

Original Source

https://sam.gov/opp/c8f475a36d624a0e97920a3cba407153/view
Timeline
    Description

    Special Notice: EDUCATION, DEPARTMENT OF is seeking Digital Customer Care services. Digital Customer Care (DCC) aims to improve customer outcomes by facilitating easy engagement with FSA's programs and services for students, parents, and borrowers. The services include design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling technology.

    Point(s) of Contact
    Young Choi
    Young.Choi@ed.gov
    Files
    Title
    Posted
    91003119F0003_DCC Contract.pdf
    The U.S. Department of Education is implementing the Next Generation Financial Services Environment (NextGen) to improve customer experience and operational efficiency. The Task Order is for an Enterprise-wide Digital and Customer Care Platforms and Services Solution that will provide an omni-channel engagement approach for student financing. The Contractor will deliver a flexible, world-class financial solution that includes a web and mobile-enabled Digital Platform, Customer Care Platform, and automated workflow management support.
    Lifecycle
    Title
    Type
    Digital Customer Care
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