Digital Customer Care
Type: Special Notice
Overview

Buyer

EDUCATION, DEPARTMENT OFEDUCATION, DEPARTMENT OFFSA ACQUISITIONS OFFICEWASHINGTON, DC, 20002, USA

Original Source

https://sam.gov/opp/e8758eda37fd4196abe1b619ecada1c1/view
Timeline
    Description

    Special Notice: EDUCATION, DEPARTMENT OF is seeking Digital Customer Care services. Digital Customer Care (DCC) aims to improve customer outcomes by facilitating easy engagement with FSA's programs and services for students, parents, and borrowers. The services include design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling technology.

    Point(s) of Contact
    Young Choi
    Young.Choi@ed.gov
    Files
    Title
    Posted
    91003119F0003_DCC Contract.pdf
    The U.S. Department of Education is implementing the Next Generation Financial Services Environment (NextGen) to improve customer experience and operational efficiency. The Task Order is for an Enterprise-wide Digital and Customer Care Platforms and Services Solution that will provide an omni-channel engagement approach for student financing. The Contractor will deliver a flexible, world-class financial solution that includes a web and mobile-enabled Digital Platform, Customer Care Platform, and automated workflow management support.
    Lifecycle
    Title
    Type
    Digital Customer Care
    Currently viewing
    Special Notice
    Similar Opportunities
    Data Modernization
    Active
    Education, Department Of
    The Department of Education, specifically the Federal Student Aid (FSA) office, is issuing a Request for Information (RFI) to explore opportunities for modernizing its Title IV Financial Aid Origination and Disbursement (TIVOD) technology ecosystem. The RFI aims to gather insights on available technologies and capabilities that can enhance data management, governance, and integration while ensuring compliance with relevant laws and security requirements. This initiative is critical for streamlining data processes, reducing operational costs, and improving reporting capabilities, ultimately supporting evidence-based policymaking and enhancing the borrower experience. Interested parties are encouraged to submit their expertise and recommendations, with responses due to the primary contact, Myria Carpenter, at Myria.Carpenter@ed.gov, or the secondary contact, Jason Dyer, at Jason.Dyer@ed.gov. This RFI is a preliminary step towards potential future solicitations and does not constitute a formal solicitation.
    FSA Perkins Loan Servicing Contract
    Active
    Education, Department Of
    Special Notice EDUCATION, DEPARTMENT OF is seeking support for the management of financial services related to the FSA Perkins Loan Servicing Contract. This contract, identified as ED-FSA-13-D-0003, is being made publicly accessible. The service involves the servicing of Perkins loans provided by the Federal Student Aid office. The place of performance for this contract is in Pennsylvania, with a zip code of 15108, and the country is the USA. For further information, please contact Jackson McClam at jackson.mcclam@ed.gov.
    Commercial Solutions Opening (CSO): Security Education and Training Systems eLearning Platform
    Active
    Dept Of Defense
    The U.S. Department of Defense's Defense Counterintelligence and Security Agency (DCSA) seeks innovative technologies for its Security Education and Training Systems (SETS) through a Commercial Solutions Opening (CSO) solicitation. DCSA requires a comprehensive learning ecosystem, including learner management, content management, delivery, and collaborative tools, all aligned with stringent security frameworks. This four-phase competition invites companies to submit concise solution briefs, with a focus on defense applications. The agency aims to revolutionize its training programs while ensuring data continuity and security. Selected companies will be invited to pitch their solutions, leading to potential full proposal requests. The process emphasizes creativity and flexibility, encouraging nontraditional defense contractors and small businesses to participate. The DCSA seeks to enhance its mission effectiveness through these commercial solutions, with submissions due by December 31, 2024. For more information, interested parties can contact the DCSA SETS CSO Contracts and Procurement Office at dcsa.quantico.cpo.mbx.pmo-sets-cso@mail.mil.
    Longitudinal Survey Operations
    Active
    Education, Department Of
    The U.S. Department of Education, through its National Center for Education Statistics (NCES), is seeking feedback for its initiative to modernize longitudinal survey operations. The objective is to enhance the efficiency of its survey programs, which have been in place since 1972, by restructuring contracts based on activity rather than content area, addressing challenges such as inflation, declining cooperation rates, and underutilization of innovative methodologies. This modernization effort includes proposed contract types for Design, Monitoring, and Dissemination, Call Center and Field Operations, and Information Technology, aimed at creating a unified data management system. Interested parties are invited to respond to the Request for Information (RFI) by October 15, 2024, and can direct inquiries to Alyson Allman at alyson.allman@ed.gov.
    NAVAIR DIGITAL DEPARTMENT (NDD) Support Services
    Active
    Dept Of Defense
    The Department of Defense, through the Naval Air Warfare Center - Aircraft Division (NAWCAD), is seeking support services for the NAVAIR Digital Department (NDD) in Patuxent River, MD. This procurement involves an Indefinite Delivery, Indefinite Quantity (IDIQ) contract with a five-year ordering period, focusing on a wide range of digital transformation services including technology integration, cybersecurity, cloud services, and data analytics. These services are critical for supporting various initiatives such as cybersecurity events, IT consolidations, and infrastructure improvements within the Navy. Interested parties can contact Elizabeth Chandler at elizabeth.t.chandler.civ@us.navy.mil or by phone at 240-561-5564 for further details.
    Teachables and Flix
    Active
    Dept Of Defense
    The Department of Defense, specifically the 773 Enterprise Sourcing Squadron, is seeking proposals for a subscription service titled "Teachables and Flix," aimed at enhancing educational resources for military personnel and their families. The procurement requires the provision of lesson plans, worksheets, and multimedia content that pairs classic storybooks with nonfiction texts, supporting literacy and content-area knowledge in social studies and science across various grade levels. This initiative is crucial for improving educational quality and promoting STEM learning, aligning with the Department's mission to support military personnel's morale and welfare. Interested vendors must submit their quotes by September 20, 2024, at 4:00 PM CST, and can direct inquiries to LaTasha Boyd at latasha.boyd@us.af.mil or Ernest Medina at ernest.medina.2@us.af.mil.
    Digital Communication Services in Support of the Implementation of New Business Processes for the Centers for Disease Control and Prevention (CDC)
    Active
    Office Of Personnel Management
    The Office of Personnel Management (OPM) is seeking qualified contractors to provide digital communication services in support of the Centers for Disease Control and Prevention (CDC) as they implement new business processes. The procurement aims to enhance CDC's digital communication capabilities, focusing on areas such as web content management, project management, technical web production, and user experience, while ensuring compliance with accessibility standards. This initiative is crucial for improving the CDC's online presence and effectiveness in disseminating health information to the public. Interested parties are encouraged to attend the Industry Day on October 21, 2024, for further insights into the requirements, with pre-registration due by October 4, 2024. For additional information, contact Kevin Bright at kevin.bright@opm.gov.
    National Center for Faculty Development and Diversity (NCFDD) Online Faculty Success Program
    Active
    Dept Of Defense
    The Department of Defense, specifically the Naval Supply Systems Command (NAVSUP) Fleet Logistics Center San Diego, intends to award a firm fixed price contract for a 12-month membership in the National Center for Faculty Development and Diversity (NCFDD) Online Faculty Success Program. This program is designed to provide professional development resources for higher education faculty and staff, offering a range of online courses, webinars, and mentoring opportunities that can be accessed 24/7, thereby accommodating the diverse schedules of faculty members. Interested parties must submit a capability statement by 10:00 AM Pacific Standard Time on 26 August 2024, detailing their qualifications and ability to fulfill the requirements, with submissions directed to Charles E. Bruce at charles.e.bruce2.civ@us.navy.mil.
    National Education Campaign & Outreach Contract Pre-Solicitation Notice
    Active
    Health And Human Services, Department Of
    The Centers for Medicare and Medicaid Services (CMS) is preparing to issue a solicitation for the National Education Campaign & Outreach Contract (NEC), which will be a multiple award Indefinite Delivery Indefinite Quantity (IDIQ) contract. This initiative aims to support CMS in planning, implementing, and evaluating comprehensive national communication campaigns focused on outreach, education, and engagement with key stakeholders across various government levels. The procurement is significant for enhancing the effectiveness of CMS's communication strategies and outreach initiatives nationwide. A formal solicitation is expected to be released by mid-October 2024, with the anticipated contract performance period running from September 1, 2025, to September 31, 2032. Interested parties should direct inquiries to Deanna Kuehn at deanna.kuehn@cms.hhs.gov or Deborah Lester at deborah.lester@cms.hhs.gov.
    FHFA DEIA Training Certification Program
    Active
    Federal Housing Finance Agency
    The Federal Housing Finance Agency (FHFA) is seeking a vendor to develop a customized Executive Certificate program in Diversity, Equity, Inclusion, and Accessibility (DEIA) as part of its commitment to enhancing organizational capability in these areas. The program, which aligns with federal directives including President Biden’s Executive Order on DEIA, aims to equip FHFA leaders with the skills necessary to recognize and address DEIA issues, fostering an inclusive environment and effective engagement with diverse stakeholders. The initiative will span 6 to 12 months and will include a comprehensive curriculum, educational materials, and a Capstone Project, with implementation expected by Fiscal Year 2025. Interested vendors must submit their quotations by 12:00 PM Eastern Time on September 25, 2024, and can direct inquiries to Marie Ray at marie.ray@fhfa.gov.