Library of Congress - Avaya Communication Manager upgrade to 10.2
ID: 030ADV25Q0157Type: Combined Synopsis/Solicitation
AwardedJul 17, 2025
$148.2K$148,186
AwardeeOPTIVOR TECHNOLOGIES, LLC Orlando FL 32809 USA
Award #:LCCIO25P0010
Overview

Buyer

LIBRARY OF CONGRESSLIBRARY OF CONGRESSCONTRACTS SERVICESWashington, DC, 20540, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/395497d26dca4999892472ecfe2a1c6b/view
Timeline
    Description

    The Library of Congress is seeking qualified contractors to upgrade its Avaya Communication Manager software from version 10.1 to 10.2 across multiple sites, including locations in Washington, D.C., Fort Meade, and Culpepper, with a completion deadline of January 30, 2026. The project entails professional support for upgrading licenses and ensuring compliance with security and functionality requirements, as well as addressing vulnerabilities in the existing telecommunications systems. Given the proprietary nature of Avaya systems, only authorized partners are eligible to provide the necessary upgrades, which are critical for maintaining the Library's mission-critical telecommunications services. Interested parties should refer to the attached Request for Quotation (RFQ) 030ADV25Q0157 for further details and submit any questions by June 9, 2025, to the primary contact, Brandon Mose, at bmose@loc.gov.

    Point(s) of Contact
    Brandon Mose
    bmose@loc.gov
    Charles Hertenstein
    chertenstein@loc.gov
    Files
    Title
    Posted
    030ADV250157_Q-A_6-10-25.xlsx
    The RFQ Notice 030ADV25Q0157 outlines a project for upgrading various Avaya communication systems for the Library of Congress. The scope includes upgrading the Avaya Aura Communication Manager and Call Management Systems at four specific sites: Madison Building, Manassas, Ft. Meade, and Culpepper. The contractor will transition systems from version 10.1 to 10.2 and support various upgrades, including High Availability for Session Border Controllers. Deliverables encompass data gathering, design reviews, and software upgrades, along with the migration of significant historical data. The document also poses several inquiries related to existing infrastructure, contract history, and technical specifications to clarify the requirements for potential bidders. The answers from the library indicate that the S8300 server will be provided by them, with the vendor responsible for software and licensing. No G650 gateways will remain post-upgrade, and all vulnerabilities must be addressed immediately after the upgrade completion. This RFQ emphasizes the importance of ensuring all elements of the communications system are updated for efficiency and compliance while documenting the current state of the network. This solicitation illustrates the ongoing commitment of the Library of Congress to enhance its communication capabilities via stringent upgrade processes in alignment with government standards.
    030ADV25Q0157.pdf
    The document outlines a Request for Proposal (RFP) by the Library of Congress for the upgrade of its Avaya telecommunications systems. The objective is to transition from Communication Manager version 10.1 to 10.2 across four specified locations in Washington, D.C., Maryland, and Virginia by January 30, 2026. The contractor is responsible for upgrading the Avaya Aura Communication Manager, Call Management System, and other associated services, ensuring interoperability within the Library's framework. Key components of the project include system upgrades, project management, compliance with service level agreements (SLAs), and employee training. The contract stipulates that the contractor must handle all deliverables, including system implementation and documentation of security vulnerabilities, within specific timelines. The solicitation incorporates various Federal Acquisition Regulations and emphasizes security measures for personnel given the nature of the information managed. The requirements underscore not only the technical upgrades but also the adherence to regulations concerning contractor employee fitness and cybersecurity, indicating the project’s critical nature in modernizing Library operations while ensuring compliance with federal standards.
    Brand Name JA For Avaya CM Upgrade FE_Redacted.pdf
    The document outlines the justification and approval for a contract awarded to Avaya Federal Solutions, Inc. for telecommunications upgrades at the Library of Congress. Given the proprietary nature of the Avaya systems, which are essential for the Library's Voice Network, competition is limited as Avaya is the only source qualified to ensure a seamless upgrade of existing software and systems. The contract, valued over $250,000 and scheduled from September 29, 2025, to January 30, 2026, entails upgrading licenses for the Library's Communication Manager software at multiple locations including D.C., Fort Meade, and Virginia sites. The Library’s need for these upgrades is mandated by the urgency to maintain current security and functionality requirements and to avoid service disruptions. It is planned that following the expiration of the maintenance contract in October 2025, a competitive bid for future maintenance will include both Avaya and authorized resellers, reflecting a commitment to enhance competition in future procurements. The document emphasizes the necessity of utilizing Avaya’s unique capabilities to safeguard mission-critical telecommunications services.
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