VISN 12 Spok MediCall Migration
ID: 36C10B23Q0127Type: Justification
AwardedMar 7, 2023
Award #:NNG15SD70B
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

PSC

IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR) (DG01)

Original Source

https://sam.gov/opp/ffa8dc63eb524645a01e4d644e80c5e4/view
Timeline
    Description

    The Department of Veterans Affairs is seeking contractors for the migration of the Spok MediCall System at the Madison VA Medical Center from the Nippon Electronics Corporation (NEC) Voice system to the Cisco Unified Call Manager (UCCM). This procurement is a brand name requirement, emphasizing the need for specific technology to ensure seamless communication services within the facility. The successful contractor will play a crucial role in enhancing the medical center's telecommunication capabilities, which are vital for patient care and operational efficiency. Interested parties can reach out to Chante Frith at chante.frith@va.gov or Matthew Truex at Matthew.truex1@va.gov for further details regarding this opportunity.

    Point(s) of Contact
    Chante Frith
    chante.frith@va.gov
    Matthew Truex
    Matthew.truex1@va.gov
    Files
    Title
    Posted
    JA - VISN12 Spok MediCall Migration_Redacted.pdf
    Lifecycle
    Title
    Type
    VISN 12 Spok MediCall Migration
    Currently viewing
    Justification
    VISN 12 Spok MediCall Migration
    Award
    Similar Opportunities
    R426--Northport Switchboard/Dispatch Services
    Veterans Affairs, Department Of
    The Department of Veterans Affairs (VA) is seeking qualified contractors to provide Switchboard and Dispatch Services at the Northport VA Medical Center in Northport, NY. The procurement aims to secure a Firm Fixed Price contract for comprehensive switchboard operations, including the management of telephone operators and emergency dispatchers, utilizing Cisco Webex and Finesse systems, with coverage required 24/7, including federal holidays. This service is critical for ensuring timely and efficient communication within the medical center, particularly for emergency situations. Interested Service-Disabled Veteran-Owned Small Businesses (SDVOSB) must submit their qualifications, including professional capabilities and references, by November 21, 2025, at 12:00 PM via email to Clifford.Harrison@va.gov, as this Sources Sought Notice will inform the acquisition strategy.
    SPS Services
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking proposals for SPS Services, as outlined in the attached documentation. The procurement aims to fulfill specific medical service requirements under the jurisdiction of the Veterans Affairs Network Contract Office 17. These services are critical for supporting the healthcare needs of veterans, ensuring they receive timely and effective medical care. Interested vendors can reach out to Dayna Cantu at dayna.cantu@va.gov or call 512-922-0142 for further details regarding the submission process and requirements.
    R499--Vocera Software License/Subscription Support and Maintenance
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking quotes for Vocera Software License/Subscription Support and Maintenance at the Michael E. DeBakey VA Medical Center in Houston, Texas. The procurement involves providing a perpetual license, subscription term license, software maintenance updates, and unlimited technical support for the existing Vocera Communications system, with the contract structured as a Firm-Fixed Price for a base year and four optional one-year extensions. This service is critical for maintaining effective communication within the VA medical facility, ensuring operational capabilities as intended by the manufacturer. Quotes are due by January 15, 2026, at 4:00 PM Central Time, and must be submitted via email to Contract Specialist Jeneice Matthews at jeneice.matthews@va.gov, with the requirement that all offerors are registered in the System for Award Management (SAM) and certified as Service-Disabled Veteran-Owned Small Businesses (SDVOSBs).
    Aiphone Technical and Maintenance Support
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking qualified contractors to provide technical and maintenance support for the Aiphone System at the Quantico facility in Virginia. The procurement aims to ensure 24/7 support, maintenance, and repair services to uphold a safe and secure workplace for employees, which is critical for the effective delivery of IT services to Veterans. The Aiphone System is integral to the facility's operations, as it supports the Information Management/Information Technology systems that are vital for processing data essential to Veterans' benefits and services. Interested parties can contact Michael Stevens at michael.stevens5@va.gov or call 202-876-7185 for further details regarding this opportunity.
    Procurement request for Voice Over Internet Protocol (VOIP) Support Services.
    Dept Of Defense
    The Department of Defense, specifically the Naval Surface Warfare Center Carderock Division (NSWCCD), is soliciting quotes for Voice Over Internet Protocol (VOIP) Support Services, with a focus on upgrading and integrating a new Cisco VOIP solution at its facilities in Bethesda, Maryland. The procurement is set aside for Women-Owned Small Businesses (WOSB) and aims to provide comprehensive engineering support, including configuration, deployment, and sustainment of the VOIP system, which is critical for modernizing communication infrastructure across multiple sites. Interested contractors must submit their quotes by January 7, 2026, following a site visit scheduled for December 9, 2025, and can direct inquiries to Christopher C. Rolince at christopher.c.rolince.civ@us.navy.mil or by phone at 757-513-7247.
    J059--Audio Visual Preventative Maintenance
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking a contractor for the sole source procurement of preventative and unscheduled maintenance for the Audio/Visual (A/V) system located at the Martinsburg Office of Emergency Management. The primary objective is to ensure the functionality and reliability of the A/V system across three conference rooms (208, 212, and 221) through a structured preventative maintenance cycle, which includes inspections, firmware updates, and troubleshooting support. This A/V system is critical for displaying situational awareness information during emergencies, and the original installer, Colossal Contracting LLC, possesses the proprietary knowledge and warranties necessary for its maintenance. The contract, identified by solicitation number 36C24526Q0176, will be a firm fixed-price agreement for one base year, with an anticipated performance period from February 15, 2026, to February 14, 2027. Interested parties can reach out to Cassie White at cassie.white@va.gov for further information.
    J065--Philips Activation and Reconfiguration
    Veterans Affairs, Department Of
    The Department of Veterans Affairs, through the Network Contracting Office 23, is seeking a contractor for the Philips Patient Monitoring Activation and ICCA Reconfiguration project at the VA Central Iowa Health Care System. This procurement involves activating Philips patient monitoring equipment and reconfiguring the Intellispace Critical Care and Anesthesia (ICCA) system, which is crucial for enhancing patient monitoring capabilities in the healthcare facility. The project is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and is expected to be performed over a three-month period, from December 2025 to February 2026. Interested parties must submit their offers by January 2, 2026, at 4:30 PM CST, and can direct inquiries to Contract Specialist Jennifer Watkins-Schoenig at jennifer.watkins-schoenig@va.gov or by phone at 319-688-3631.
    J065--Software Evolution Services for Philips Equipment
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking qualified contractors to provide Software Evolution Services (SES) for Philips medical equipment at the VA Sierra Nevada Health Care System. The procurement aims to identify capable providers who can deliver comprehensive software repairs, loaner devices, and ongoing support for Philips Central Monitoring, Telemetry, and Patient Monitoring equipment, with a focus on compliance with FDA and NFPA 99 standards. This contract is critical for ensuring the functionality and reliability of medical equipment used in patient care, emphasizing the need for OEM-certified staff with at least two years of experience and a 24/7 customer support center. Interested parties must submit their capability statements by December 30, 2025, to the Contracting Officer, Larry Facio, at larry.facio@va.gov.
    DA10--Intent to Sole Source Nuance Powerscribe ONE 2019 Upgrade
    Veterans Affairs, Department Of
    The Department of Veterans Affairs (VA) intends to award a sole-source contract for the upgrade of the Nuance Powerscribe ONE 2019 Reporting System at the VA Medical Center in Jamaica Plain, MA. This procurement includes software, hardware, training, and support services necessary for the integration of the Powerscribe One system with the Picture Archive and Communications System (PACS) across various VA facilities, ensuring high reliability and compliance with stringent security requirements. The contract will be a firm-fixed-price agreement with a one-year base period and four optional years, emphasizing the need for continuous compliance with evolving security standards and robust data protection measures. Interested parties may submit their capabilities to Contract Specialist Glorimar Estevez Cortorreal at glorimar.estevezcortorreal@va.gov by January 7, 2026, at 8:00 AM EST.
    TheraDoc Electronic Clinical Surveillance Platform
    Veterans Affairs, Department Of
    The Department of Veterans Affairs is seeking to procure the TheraDoc Electronic Clinical Surveillance Platform through a federal contract. This procurement aims to enhance clinical surveillance capabilities within the department, ensuring improved patient care and safety through advanced electronic monitoring solutions. The platform is critical for the effective management of clinical data and real-time surveillance, which is essential for healthcare operations within the Veterans Affairs system. Interested vendors can reach out to the Contract Specialist, Mickey A. Linize, at mickeya.linize@va.gov or by phone at 913-946-1967 for further details regarding the justification and requirements associated with this opportunity.