The Performance Work Statement (PWS) from the Department of Veterans Affairs (VA) outlines the requirements for the Veteran Experience Services (VES) Product Development support regarding the VA Contact Center Experience Modernization (VCCEM). The primary objective is to enhance Veterans' access to benefits and care using modern digital solutions, including a mix of software development, project management, UX design, and information technology operations. The contractor is tasked with providing support for critical applications like the Veterans Experience Integration Solution and non-critical ones such as the Unified Desktop Optimization CRM. The contract spans a five-year performance period, beginning with a 12-month base that may be extended through four option periods. Key deliverables include project management plans, monthly progress reports, agile requirement backlogs, testing procedures, deployment plans, and utilization of DevSecOps methodologies to ensure ongoing software reliability and security. The document specifies compliance with numerous federal guidelines, projects a move towards modern technology use, and emphasizes the need for continuous improvements through feedback loops and data collection. Overall, the PWS establishes a framework for delivering effective IT solutions that directly improve the Veterans' experience with the VA services.

This document is a sources sought notice for a new contract opportunity, indicating that it is not related to any existing contracts. The purpose is to gather information from potential vendors regarding their interest and capabilities in fulfilling the requirements outlined by the government. The document emphasizes the need for innovative solutions and services that meet specified criteria. It aims to assess market interest and identify qualified vendors who can deliver the required outcomes. By gathering this information, the government seeks to inform future procurement strategies and ensure a competitive bidding environment. The message here is clearly focused on exploring new avenues for contractual partnerships rather than continuing previous agreements.

The Department of Veterans Affairs (VA) has issued a Request for Information (RFI) seeking support for Product Development within its Veteran Experience Services (VES) Product Line. This initiative includes software development, product security management, and IT operations, leveraging the DevSecOps methodology to foster collaboration and enhance software delivery. The VA aims to deploy improvements swiftly and cost-effectively using Lean, Agile, and DevOps principles. The RFI is an invitation for industry feedback rather than a solicitation for proposals, with no funding allocated for this effort. Interested vendors are encouraged to submit detailed responses, including organizational information, past performance examples in CRM tool development using low/no code technologies, and capabilities related to the draft Performance Work Statement (PWS). Specific areas for feedback include clarity of the PWS and requirements for software and production support services. Responses, limited to 10 pages without marketing materials, are due by 11:00 AM EST on November 21, 2024, and must be submitted via email to the designated Contract Specialist. This RFI represents an opportunity for the VA to enhance its service delivery to veterans through innovative technology solutions.