AV Monitoring SaaS Solution
ID: RFI-25-AVMonitoringSassSSolutionType: Sources Sought
Overview

Buyer

COMMERCE, DEPARTMENT OFUS PATENT AND TRADEMARK OFFICEDEPT OF COMMERCE PTOALEXANDRIA, VA, 22314, USA

Original Source

https://sam.gov/opp/37dc8ce372cc42fcba69cd0ae5cb2539/view
Timeline
    Description

    The U.S. Patent and Trademark Office (USPTO) is seeking proposals for a centralized Software as a Service (SaaS) solution to enhance the monitoring of audio-visual (AV) equipment across its facilities, including hearing rooms and auditoriums. The primary objectives include implementing automated monitoring capabilities for equipment status, ensuring compliance with FedRamp standards, and minimizing upfront costs while providing ongoing technical support. This initiative is critical for improving operational readiness and security posture, as it aims to streamline maintenance and reduce administrative overhead associated with AV hardware management. Interested vendors must submit their capability statements by May 14, 2025, with inquiries due by April 28, 2025. For further information, contact Elizabeth Benites at elizabeth.benites@uspto.gov or 571-272-9516.

    Point(s) of Contact
    Elizabeth Benites
    (571) 272-9516
    elizabeth.benites@uspto.gov
    Ms. Navondi Bridges
    (571) 270-7485
    navondi.bridges@uspto.gov
    Files
    Title
    Posted
    Draft SOW.pdf
    The U.S. Patent and Trademark Office (USPTO) seeks solutions for its Enterprise Wide Sourcing Initiative focusing on Audio Visual (AV) Monitoring and VTC Operations Control Center. As part of enhancing security and operational effectiveness, this Request for Information (RFI) invites proposals to provide a centralized Software as a Service (SaaS) solution and necessary hardware for monitoring AV equipment across various USPTO locations, including hearing rooms and auditoriums. The project aims to implement proactive monitoring capabilities for equipment status, including error detection and performance metrics, while ensuring compliance with government standards such as FedRamp. Contractors must guarantee rapid implementation, minimize upfront costs, and offer ongoing technical support, alongside detailed service and equipment specifications. Key responsibilities for contractors include timely delivery, installation of AV equipment, and maintaining communication regarding order status and compliance with safety and regulatory standards. The performance period spans one year with four optional extensions, and deliverables encompass installation, monitoring, and maintenance services, all to ensure efficient operation across USPTO’s 27 conference rooms and future locations. This initiative underscores the USPTO's commitment to leveraging advanced technology to support its mission in fostering innovation and competitiveness.
    RFI-25-AVMonitoringSaaSSolution.pdf
    The United States Patent and Trademark Office (USPTO) is seeking information on a Software as a Service (SaaS) solution for centralized monitoring of audio-visual (AV) equipment to enhance security and operational readiness across its facilities. This Request for Information (RFI) entails automated monitoring of AV systems, including hearing rooms and auditoriums, and aims to streamline maintenance and reduce costs. The USPTO emphasizes the need for a solution that can quickly integrate with existing infrastructure, is FedRamp certified, and minimizes upfront expenditures. Interested vendors are encouraged to respond with detailed capability statements, featuring their qualifications and proposed solutions. Emphasis is placed on providing specific and measurable service descriptions and confirmed compliance with procurement protocols. The RFI outlines potential deliverables, including both software and hardware requirements. The deadline for submissions is May 14, 2025, and inquiries are due by April 28, 2025. This RFI does not guarantee a contract award and serves primarily for market research purposes, potentially guiding future procurement decisions by the USPTO.
    Vendor Questions and Government Response RFI-25-AVmonitoringSaaSSolution.pdf
    The government document addresses vendor inquiries related to the Request for Information (RFI) for AV Monitoring Solutions. The discussion centers on collaboration devices currently utilized in conference rooms and specialized office configurations, highlighting brands such as Crestron, Cisco, and Samsung. Despite the absence of formal quality measurement for calls or meetings, the government employs Subject Matter Experts (SMEs) to support live events. Alerts are automatically generated when codec systems fail, while technicians monitor these environments in real-time. Notably, the document indicates existing high-temperature equipment issues and a desire for better reporting capabilities concerning usage and systemic problem identification. Leadership is requesting reports on utilization and adoption, although other teams within the USPTO do not seek usage data. Monitoring capabilities are planned for centralization, with question responses aligning on acceptable software as a service (SaaS) solutions based on equipment configurations. Overall, the document outlines current practices, challenges, and aspirations regarding AV equipment monitoring and management, illustrating a clear interest in improving the existing frameworks for better operational efficiency. The purpose of this RFI appears to gauge potential vendors' interest and capabilities in addressing these needs.
    Lifecycle
    Title
    Type
    AV Monitoring SaaS Solution
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