Travel Office Helpdesk Support / Weekends and Afterhours Support
ID: 2032H325N00009Type: Sources Sought
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICEINTERNAL REVENUE SERVICEANCHORAGE, AK, 99508, USA

NAICS

Travel Agencies (561510)

PSC

TRANSPORTATION/TRAVEL/RELOCATION- RELOCATION: TRAVEL AGENT (V302)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/0f17a4c4283c4c788cfffcaf4c6fe25d/view
Timeline
    Description

    The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking a contractor to provide after-hours and weekend helpdesk support for its Departmental Office's travel services. The primary objective is to enhance travel arrangement services by ensuring compliance with federal travel regulations, assisting with cancellations, and addressing urgent travel needs during specified non-traditional hours. This service is crucial for facilitating efficient travel for Treasury employees, ensuring adherence to travel policies, and managing emergencies, including support for travelers with disabilities. Interested small businesses, including those that are 8(a), HUBZone, service-disabled veteran-owned, women-owned, and small disadvantaged, are encouraged to respond to the Sources Sought Notice by January 22, 2025, at 12:00 PM EST, with inquiries directed to Vivian VanHorn at vivian.n.vanhorn@irs.gov.

    Point(s) of Contact
    Vivian VanHorn
    (240) 613-7421
    vivian.n.vanhorn@irs.gov
    Files
    Title
    Posted
    2032H325N00009_SOW_draft.pdf
    The Department of the Treasury seeks a contractor to provide after-hours and weekend support for the Departmental Office's Travel services. The contract aims to enhance travel arrangement services by ensuring compliance with federal travel regulations, assisting during cancellations, and addressing urgent travel needs. Key tasks include telephone help desk support, efficient problem resolution, and VIP services for designated personnel. The contractor will be responsible for handling travel reservations, reviewing travel vouchers, and ensuring privacy in line with policies regulating personally identifiable information (PII). Additionally, the contractor must utilize electronic ticketing systems and provide 508-compliant notifications. This service is required to operate during non-traditional hours and must be capable of managing emergencies and supporting travelers with disabilities. The contract is structured with a base period of 12 months and up to four optional extensions, emphasizing efficient, cost-effective travel solutions tailored to the Bureau’s specific policies. The anticipated performance location is at the contractor's facility, and compliance with recognized holidays is mandatory during service provision.
    2032H325N00009_SSN Notice.pdf
    The Department of the Treasury has issued a Small Business Sources Sought Notice (Reference Number: 2032H325N00009) to solicit information regarding capabilities in providing after-hours and weekend travel support for the Departmental Offices (DO) Travel. The service is required from Tuesday to Thursday between 6:00 PM and 6:00 AM EST, and Friday to Monday from 6:00 PM to 8:00 AM EST. Interested small businesses, including 8(a), HUB Zone, service-disabled veteran-owned, women-owned, and small disadvantaged businesses, are encouraged to participate, as this will inform the Treasury's acquisition strategy. Respondents must submit company information, including size, revenue, unique entity identifier, and experience in government travel assistance. They should also detail capabilities in travel voucher reviews, reservations, executive-level travel management, and helpdesk support. The notice underscores that responses are for planning purposes only and do not obligate the government to award contracts or pay for submitted information. Responses are due by January 22, 2025, at 12:00 PM EST and should be directed to Contracting Officer Vivian VanHorn. The goal is to explore options for effective contractor support in meeting Treasury’s travel needs while considering alternative service solutions for future requirements.
    Lifecycle
    Title
    Type
    Travel Office Helpdesk Support / Weekends and Afterhours Support
    Currently viewing
    Sources Sought
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