Federal Bureau of Prisons Jira Service Desk and Confluence Data Center Remote Administration Support/Maintenance Application Support for FY 2026
ID: 15BPCC25Q00000008Type: Sources Sought
Overview

Buyer

JUSTICE, DEPARTMENT OFFEDERAL PRISON SYSTEM / BUREAU OF PRISONSPRIVATIZATION - COWASHINGTON, DC, 20534, USA

NAICS

Other Computer Related Services (541519)

PSC

IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (7E20)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/cf8e6cd0b18c4b068dc4f953b2a6cb74/view
Timeline
    Description

    The Department of Justice, specifically the Federal Bureau of Prisons, is seeking qualified vendors to provide remote administration and maintenance support for its JIRA Service Desk and Confluence Data Center platforms for fiscal year 2026. The contractor will be responsible for delivering 80 hours of services per month, focusing on system administration, user support, customization, integration, security compliance, reporting, and incident management. These services are crucial for ensuring the efficient operation and maintenance of the platforms, which support the Bureau's service management processes. The contract period is set from October 1, 2024, to September 30, 2025, with work performed remotely during standard hours. Interested vendors can contact Adam Simmonds at ASIMMONDS@BOP.GOV or by phone at 202-740-1991 for further details.

    Point(s) of Contact
    ADAM SIMMONDS
    (202) 740-1991
    ASIMMONDS@BOP.GOV
    Files
    Title
    Posted
    FY26_SOO_ Jira _Atlasian_ Service_Desk _Remote_Admin.pdf
    The Federal Bureau of Prisons requires remote administration and maintenance support for its JIRA Service Desk and Confluence Data Center platforms for FY 2026. The contractor will provide 80 hours per month of services focusing on system administration, user support, customization, integration, security compliance, reporting, and problem management. Responsibilities include maintaining performance and security standards, ensuring efficient configuration, and supporting both end-users and administrators through training and documentation. The contract lasts from October 1, 2024, to September 30, 2025, with work performed remotely during standard hours. Special personnel requirements include expertise in various plugins, automation rules, workflow modifications, and issues related to security and compliance. Deliverables consist of ongoing system maintenance, user support materials, incident resolution documentation, and performance analytics. The main goal is to optimize the platforms for efficient service management, aligning with the organization’s operational needs and security regulations, while measuring performance through user satisfaction and system metrics.
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