Federal Bureau of Prisons Jira Service Desk and Confluence Data Center Remote Administration Support/Maintenance Application Support for FY 2026
ID: 15BPCC25Q00000008Type: Sources Sought
Overview

Buyer

JUSTICE, DEPARTMENT OFFEDERAL PRISON SYSTEM / BUREAU OF PRISONSPRIVATIZATION - COWASHINGTON, DC, 20534, USA

NAICS

Other Computer Related Services (541519)

PSC

IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (7E20)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/cf8e6cd0b18c4b068dc4f953b2a6cb74/view
Timeline
    Description

    The Federal Bureau of Prisons, under the Department of Justice, is seeking qualified contractors to provide remote administration and maintenance support for its JIRA Service Desk and Confluence Data Center platforms for fiscal year 2026. The contractor will be responsible for delivering 80 hours of services per month, focusing on system administration, user support, customization, integration, security compliance, reporting, and incident management to ensure optimal performance and security of the platforms. This procurement is critical for maintaining efficient service management processes within the Bureau, aligning with operational needs and regulatory requirements. The contract period is set from October 1, 2024, to September 30, 2025, and interested parties can contact Adam Simmonds at ASIMMONDS@BOP.GOV or by phone at 202-740-1991 for further details.

    Point(s) of Contact
    ADAM SIMMONDS
    (202) 740-1991
    ASIMMONDS@BOP.GOV
    Files
    Title
    Posted
    FY26_SOO_ Jira _Atlasian_ Service_Desk _Remote_Admin.pdf
    The Federal Bureau of Prisons requires remote administration and maintenance support for its JIRA Service Desk and Confluence Data Center platforms for FY 2026. The contractor will provide 80 hours per month of services focusing on system administration, user support, customization, integration, security compliance, reporting, and problem management. Responsibilities include maintaining performance and security standards, ensuring efficient configuration, and supporting both end-users and administrators through training and documentation. The contract lasts from October 1, 2024, to September 30, 2025, with work performed remotely during standard hours. Special personnel requirements include expertise in various plugins, automation rules, workflow modifications, and issues related to security and compliance. Deliverables consist of ongoing system maintenance, user support materials, incident resolution documentation, and performance analytics. The main goal is to optimize the platforms for efficient service management, aligning with the organization’s operational needs and security regulations, while measuring performance through user satisfaction and system metrics.
    Similar Opportunities
    Financial & Performance Management System (FPMS) Software as a Service (SaaS) Subscriptions and Support Services
    Justice, Department Of
    The Department of Justice is seeking proposals for a comprehensive Financial & Performance Management System (FPMS) Software as a Service (SaaS) solution to enhance its financial reporting, audits, and compliance activities. The selected contractor will provide a cloud-based platform that meets FedRAMP Moderate security standards and supports various financial management functions, including A-123 audits and agency financial reporting, across multiple DOJ components. This procurement is critical for improving operational efficiency and ensuring compliance with federal regulations, with a total contract value of up to $36 million over a base period from April 2025 to March 2026, including four optional extensions. Interested vendors must submit their proposals by January 30, 2025, and can direct inquiries to Cindy L. Gold at Cindy.L.Gold2@usdoj.gov or by phone at 202-598-0002.
    15BCTS25R00000003 - SU/MH/SOT in Baltimore, MD
    Justice, Department Of
    The Department of Justice, through the Federal Bureau of Prisons, is seeking proposals for community-based outpatient treatment services for substance use disorders, mental health, and sex offender management for adults in custody (AICs) in Baltimore, Maryland. Contractors must provide these services within a ten-mile radius of the Baltimore Federal Courthouse, ensuring accessibility to public transportation, and all treatment must be delivered by licensed clinicians. This procurement is critical for addressing the rehabilitation needs of offenders, promoting public safety, and reducing recidivism through evidence-based treatment methods such as Cognitive Behavioral Therapy (CBT) and medication-assisted treatment (MAT). Proposals are due by February 10, 2024, with the contract expected to begin on April 1, 2025, and interested parties should direct inquiries to Coretta MaGee at cmagee@bop.gov or Gary L. Clark at g3clark@bop.gov.
    Comprehensive Medical Services - FCI Terminal Island
    Justice, Department Of
    The Department of Justice, through the Federal Bureau of Prisons, is seeking proposals for Comprehensive Medical Services at the Federal Correctional Institution located in Terminal Island, California. The contract will encompass a range of services, including inpatient and outpatient facility and physician services, with a focus on providing comprehensive healthcare to the institution's population. This indefinite delivery/requirements type contract will consist of a Base Year and four 12-month option years, with estimated quantities of 705 inpatient days and 548 outpatient visits for the Base Year. Interested parties should monitor the official U.S. Government contract opportunities website for the solicitation, which is expected to be available on or around December 13, 2024. For further inquiries, potential offerors can contact LaShundra D. Thomas at ldthomas@bop.gov or by phone at 202-598-6077.
    15BCTS24Q00000025 - SU/MH/SOT in Houston, TX
    Justice, Department Of
    The Department of Justice, through the Federal Bureau of Prisons, is seeking quotes for community-based outpatient treatment services for substance use disorders, mental health issues, and sex offender treatment for adults in custody in Houston, Texas. The contract requires qualified clinicians to provide a range of services, including treatment planning, individual and group counseling, and crisis intervention, all within a 10-mile radius of the Harris County Criminal Court and accessible by public transportation. This procurement is crucial for ensuring effective rehabilitation and support for incarcerated individuals, with a contract period starting March 1, 2025, and potentially extending through February 28, 2030. Interested small businesses must submit their proposals by January 21, 2025, and can direct inquiries to Joo Walker at j15walker@bop.gov or Robert Carroll at r1carroll@bop.gov.
    Miscellaneous Items 2nd Qtr. FY 2025
    Justice, Department Of
    The Department of Justice, specifically the Federal Bureau of Prisons, is seeking proposals for a contract titled "Miscellaneous Items 2nd Qtr. FY 2025," which is set aside for small businesses. This procurement involves the delivery of various miscellaneous items to the Federal Correctional Complex in Beaumont, Texas, and emphasizes compliance with strict security and privacy standards. The contract is significant for ensuring the operational needs of the Bureau are met while supporting small business participation, particularly those owned by veterans and women. Interested parties should contact Dillon Tydlacka at dtydlacka@bop.gov for further details, and they must adhere to the submission guidelines outlined in the solicitation document, which includes key deadlines and specifications.
    Residential Reentry Center (RRC) Serivces and Home Confinement Services Located in the State of Illinois within the Counties of Sangamon, Morgan, Menard, Cass, Logan, or Dewitt
    Justice, Department Of
    The Department of Justice, specifically the Federal Bureau of Prisons, is seeking proposals for Residential Reentry Center (RRC) services and Home Confinement services in Illinois, covering the counties of Sangamon, Morgan, Menard, Cass, Logan, or Dewitt. The procurement aims to provide a maximum of 30 in-house RRC beds (25 for males and 5 for females) and up to 15 home confinement placements for male and female federal offenders, adhering to the guidelines set forth in the Federal Bureau of Prisons Statement of Work from March 2022. This indefinite delivery, indefinite quantity contract will be awarded to a single provider to ensure integrated programming and case management for offenders. Interested parties should note that the solicitation will be available on or about January 21, 2025, with a projected closing date around March 24, 2025. For further inquiries, contact Kevin Hoff at khoff@bop.gov or call 202-598-6164.
    Residential Reentry Services Located Within King County, Washington and Home Confinement Radius Within 200 Miles of the RRC Facility
    Justice, Department Of
    The Department of Justice, through the Federal Bureau of Prisons, is soliciting proposals for Residential Reentry Center (RRC) and Home Confinement Services for federal offenders in King County, Washington, with a service radius extending 200 miles from the facility. The procurement aims to provide structured support and supervision for male and female offenders transitioning back into the community, emphasizing public safety and effective reintegration through comprehensive programming and oversight. Interested contractors must submit their proposals by February 21, 2025, at 2:00 P.M. Eastern Standard Time, and can direct inquiries to Contracting Officer Jeremy Essler at jessler@bop.gov. The contract will include a one-year base period with four additional one-year options, and compliance with updated wage determinations is required.
    Residential Reentry Center (RRC) Services and Home Confinement Services Located within the State Border of Oklahoma. Home Confinement within Radius 100 Miles of the Facility.
    Justice, Department Of
    The Department of Justice, specifically the Federal Bureau of Prisons, is seeking proposals for Residential Reentry Center (RRC) services and Home Confinement placements for male and female federal offenders within the state of Oklahoma. The procurement includes a guaranteed minimum of 66 in-house RRC beds (60 for males and 6 for females) and a home confinement requirement with a minimum of 50 placements, both of which are essential for effective offender management and rehabilitation. This Firm-Fixed Price/IDIQ contract will have a one-year base period with four optional years, emphasizing the need for a single provider to ensure interconnected programming and case management. The solicitation, identified as 15BRRC25R00000004, will be available on January 6, 2025, through the GSA’s Federal Business Opportunities website, with proposals due approximately 60 days later around March 7, 2025. Interested parties should monitor the website for updates and are encouraged to contact Matthew Comstock or Tana Jankowiak for further inquiries.
    15BCTS24Q00000027 - SU/MH Fort Worth, Texas
    Justice, Department Of
    The Department of Justice, specifically the Federal Bureau of Prisons, is seeking a contractor to provide community-based outpatient treatment services for substance use disorders and mental health for male and female Adults in Custody (AICs) in Fort Worth, Texas. The contractor will be responsible for delivering both in-person and telehealth services within a six-mile radius of the Fritz G. Lanham Federal Building, ensuring accessibility to public transportation and compliance with clinical criteria. This contract is crucial for supporting the rehabilitation of AICs and will initially run for one year starting March 1, 2025, with four optional renewal years, concluding on February 28, 2030. Interested parties should direct inquiries to Kathaleen Cannon at kacannon@bop.gov, with the solicitation announcement expected to be posted on the GSA website around January 29, 2025, and a closing date anticipated by February 19, 2025.
    Jira Maintenance Renewal
    Dept Of Defense
    The Department of Defense, specifically the Naval Research Laboratory, is seeking quotations for the renewal of Jira Service Management licenses, expanding the capacity from 100 to 250 users. This procurement aims to enhance software capabilities essential for operational efficiency within the organization, ensuring that the increased user access aligns with the growing demands of software management. Interested vendors must be authorized Atlassian OEM resellers and provide documentation confirming their status, with all submissions due via email to the primary contact, Cheryl Benthall, by the specified deadline. The procurement is structured as a Firm-Fixed-Price (FFP) contract, and the evaluation will be based on the Lowest Price Technically Acceptable criteria.