Updated--Request for Information--On-Premise Emergency Notification System (OPENS)
ID: OPENS2025Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFFEDERAL EMERGENCY MANAGEMENT AGENCYNATIONAL CONTINUITY SECTION(CON50)BERRYVILLE, VA, 22611, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/f1c190f98ab14093a6c188be07cd5acd/view
Timeline
    Description

    The Department of Homeland Security, through the Federal Emergency Management Agency (FEMA), is seeking information from vendors regarding the development of an On-Premise Emergency Notification System (OPENS) to enhance its emergency communication capabilities. The primary objective is to acquire a commercial off-the-shelf (COTS) or customized system that can efficiently notify FEMA employees and mission partners of emergencies via multiple communication methods, ensuring rapid dissemination of alerts within a secure network. This initiative is critical for maintaining effective emergency communication during crises, supporting FEMA's mission to provide timely and reliable information to its operational centers. Interested vendors are encouraged to submit their responses, including feedback on the Draft Statement of Work, by 5:00 PM ET on December 31, 2024, to Tara Shirley at tara.shirley@fema.dhs.gov.

    Point(s) of Contact
    Tara Shirley
    tara.shirley@fema.dhs.gov
    Files
    Title
    Posted
    DHS-FEMA FOC SOW_OPENS_v.2.docx
    The Department of Homeland Security (DHS) is soliciting proposals for the Federal Emergency Management Agency (FEMA) Operations Center's On-Premise Emergency Notification System (OPENS). The objective is to acquire either a commercial off-the-shelf (COTS) or customized system to enhance the FOC's capabilities for emergency communications, ensuring compliance with various federal regulations. The system must support secure, 24/7 operations, allowing rapid dissemination of alerts among mission partners while functioning solely within FEMA's secure network. Key requirements include security measures such as mandatory U.S.-based vendor status, compliance with national security standards, and functionalities such as user role assignments, multi-communication methods for contacts, and customizable notification templates. The project requires a dedicated Project Manager, adherence to a 72-month performance period, and travel for system installation. Deliverables include training sessions and acceptance testing, with a focus on providing easily interpretable reports and audit logs. This initiative underscores FEMA's commitment to maintaining effective emergency communication capabilities, vital for national preparedness and response during crises.
    OPENS RFI Questions.xlsx
    The document outlines a series of questions aimed at evaluating proposals for a Commercial Off-The-Shelf (COTS) notification system suitable for government agencies. The primary focus is on understanding the longevity of maintenance support for on-premises systems amid the trend toward cloud solutions. Key inquiries assess the customization capabilities of the COTS product, including the vendor's experience with government clients. Furthermore, the document probes whether the solution can operate solely on on-premises infrastructure, and checks its compatibility with both analog and VoIP phone lines for notifications. It also seeks clarification on the reliance of the COTS product on external resources, such as SMS aggregators or email servers, for its notification services. This structured inquiry is critical for ensuring participating vendors can meet the specific operational needs and infrastructure constraints of government communications.
    Lifecycle
    Title
    Type
    Request for Information--On-Premise Emergency Notification System (OPENS)
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