The document outlines the Performance Work Statement (PWS) for a contract aimed at providing technical assistance to the Hermit’s Peak/Calf Canyon Claims Office established by FEMA under the Hermit’s Peak Fire Assistance Act. The primary objective is to ensure efficient, accurate, and claimant-centric processing of claims related to the Hermit’s Peak and Calf Canyon fires, which resulted in substantial damages in New Mexico. Key tasks include assisting with claim intake, supporting documentation collection, and evaluating claims for compensatory damages. The contractor is expected to deliver a quality control plan, conduct site inspections, and facilitate communication with claimants to enhance service delivery. Essential performance requirements detail specific timelines for acknowledging claims, processing proofs of loss, and issuing letters of determination, emphasizing the importance of quick responses and maintaining compliance with established regulatory guidelines. Additionally, the contractor must ensure a well-trained and adequately staffed team capable of meeting both stated performance benchmarks and the requirements enumerated in the final regulations. The document conveys FEMA's commitment to expeditiously compensating claimants while managing a comprehensive review process for claims arising from the disaster.