The Billings Area Office (BAO) of the Indian Health Service (IHS) seeks proposals for a contractor to provide telehealth specialty services for Native American populations in Montana and Wyoming. The contractor will manage the planning, implementation, and quality assurance of telehealth solutions, enabling improved access to care while minimizing travel costs for patients. The contractor is responsible for employing qualified personnel, maintaining national accreditation for telehealth services, and utilizing IHS's Electronic Health Record (EHR) system for patient documentation. The telehealth program will focus on managing chronic conditions, providing counseling, and facilitating provider-to-provider consultations in various specialties, including dermatology, cardiology, and behavioral health. The contractor must maintain robust project management, adequate staffing, and culturally sensitive training for IHS staff. Key performance requirements include timely patient scheduling, detailed documentation of encounters, adherence to the IHS formulary, and maintaining stringent communication protocols to ensure optimal patient care. Additionally, the contractor must comply with security protocols, including background checks and credentialing to ensure personnel eligibility. The document outlines clear deliverables, including training agendas and reporting on patient encounters, demonstrating the IHS's commitment to improving healthcare access through telehealth solutions.