LYNX Server Software Support Agreement
ID: 36C25725Q0107Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF257-NETWORK CONTRACT OFFICE 17 (36C257)ARLINGTON, TX, 76006, USA

NAICS

Custom Computer Programming Services (541511)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/2faabed0df3345ea94a39f61e244d9bc/view
Timeline
    Description

    The Department of Veterans Affairs is seeking qualified contractors to provide an annual Software Support Agreement for the LYNX Server Model #LYNXS-R5-UP at the Texas Valley Coastal Bend Health Care System (VATVCBHCS). The procurement aims to ensure effective management, maintenance, and troubleshooting of the LYNX Duress System, which is critical for emergency communication and patient safety. Required services include remote application support, software maintenance releases, access to a technical support team, emergency telephone support, and online training. Interested contractors must submit their qualifications and past performance information via email by November 15, 2025, with the anticipated contract being firm-fixed price and starting on January 1, 2025, extending through 2029. For further inquiries, contact Ivan T. Torres at Ivan.torres1@va.gov or Donald D. Smith at donald.smith10@va.gov.

    Point(s) of Contact
    Ivan T. Torres
    Ivan.torres1@va.gov
    Donald D Smith
    donald.smith10@va.gov
    Files
    Title
    Posted
    Sources sought notice.pdf
    The Department of Veterans Affairs (VA) at the Texas Valley Coastal Bend Health Care System (VATVCBHCS) is conducting market research for an annual Software Support Agreement for the LYNX Server Model #LYNXS-R5-UP. This software is critical for emergency communication, ensuring timely updates and troubleshooting to maintain patient safety. The required services include remote application support, software and maintenance releases, access to a technical support team, emergency telephone support, and online training. The anticipated contract will be firm-fixed price, with a base year starting January 1, 2025, and options extending through 2029. The contractor must provide remote support across all locations utilizing the LYNX software. Interested contractors are invited to respond, including their qualifications and past performance information, while adhering to the NAICS code 541511 and PSC DA01. Submissions must be sent via email by November 15, 2025. This notice serves solely for market research and is not a solicitation, indicating that responding does not constitute a binding offer to the government.
    Lifecycle
    Title
    Type
    LYNX Server Software Support Agreement
    Currently viewing
    Sources Sought
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