Request for Information (RFI): Commercial Off-the-Shelf Task Management Tool
ID: FDA-RFI-2026-131587Type: Sources Sought
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFFOOD AND DRUG ADMINISTRATIONFDA OFFICE OF ACQ GRANT SVCSBeltsville, MD, 20705, USA

Original Source

https://sam.gov/workspace/contract/opp/91b40c5927344314a6471fcbce21473e/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Food and Drug Administration (FDA), is seeking information regarding the procurement of a Commercial Off-the-Shelf (COTS) Task Management Tool (TMT) to enhance its enterprise-wide task management capabilities. The FDA aims to streamline recurring tasks and workflows, targeting a 60% templated process adoption among its approximately 20,000 federal and contractor staff, while ensuring ease of use and integration with existing systems. This initiative is crucial for managing thousands of requests and inquiries efficiently, with a preference for a FedRAMP Moderate SaaS solution that minimizes customization. Interested vendors should note that responses to the Request for Information are due by November 20, 2025, at 5 PM EST, and can direct inquiries to Lilibeth Deato at lilibeth.deato@fda.hhs.gov or Min Jie Zeng at minjie.zeng@fda.hhs.gov.

    Point(s) of Contact
    Lilibeth Deato
    lilibeth.deato@fda.hhs.gov
    Min Jie Zeng
    minjie.zeng@fda.hhs.gov
    Files
    Title
    Posted
    Amendment 1 with QA.pdf
    The Food and Drug Administration (FDA) issued Amendment 1 to its Request for Information (RFI) no. FDA-RFI-2026-131587 for a Commercial Off-the-Shelf (COTS) Task Management Tool (TMT). This amendment provides answers to vendor questions and extends the response due date to November 20, 2025, at 5 PM EST. The FDA seeks a TMT to streamline recurring tasks and workflows, aiming for 60% of process tasks to be templated and full staff adoption. Key requirements include ease of use, ability to handle high visibility tasks like Congressional Inquiries, and integration with existing systems. The FDA prefers a FedRAMP Moderate SaaS solution, enterprise-wide pricing, and minimal customization. The initial pilot will involve the FDA ExecSec office, with a goal of agency-wide implementation and potential future adoption by HHS. The FDA anticipates replacing spreadsheets, power apps, and an Appian tool, and integrating with its in-house AI tool, Elsa.
    RFI for Task Management Tool (FDA-RFI-2026-131587).pdf
    The FDA has issued a Request for Information (RFI) for a Commercial Off-the-Shelf (COTS) Task Management Tool (TMT). The RFI aims to gather technical and business information from the marketplace to identify potential solutions for enterprise-wide task management. The FDA seeks a TMT to support its approximately 20,000 federal and contractor staff in managing thousands of requests and inquiries. Key objectives include identifying vendors, evaluating scalability and security, analyzing the total cost of ownership, and understanding how tools can support effective task management with minimum effort and cost. The RFI details extensive functional and non-functional requirements, including advanced task creation, configurable workflows, collaboration, reporting, granular user management, audit trails, digital certificates, advanced search, AI-powered content generation, template standardization, various task views, intake and form management, external collaboration, data security, usability, performance, internal configuration, platform integration, training, specialized compliance, document management, cost flexibility, and rapid deployment. The FDA is also interested in market intelligence, performance measurement, and applicability of the Buy American Act. Responses are due by November 15, 2025.
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    Title
    Type
    Request for Information (RFI): Commercial Off-the-Shelf Task Management Tool
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