FDIC's SUMO Scheduler for Salesforce
ID: CORHQ-24-Q-0555Type: Solicitation
Overview

Buyer

FEDERAL DEPOSIT INSURANCE CORPORATIONFEDERAL DEPOSIT INSURANCE CORPORATION_

NAICS

Custom Computer Programming Services (541511)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/e87800ba1e10475e81a0585a7d89e598/view
Timeline
    Description

    The Federal Deposit Insurance Corporation (FDIC) is seeking proposals for the procurement of the SUMO Scheduler software, which is designed to automate appointment scheduling 24/7 across various devices. This software solution, built natively on Salesforce, aims to enhance customer service by providing a self-service platform for scheduling appointments, supporting multiple languages and time zones, and offering robust workflow capabilities. The contract period for this opportunity is from March 18, 2025, to March 17, 2026, with proposals due by 1 p.m. EST on February 10, 2025. Interested vendors should contact Hamilton Jackson at hamjackson@fdic.gov or call 571-214-1297 for further details and to ensure compliance with the solicitation requirements.

    Point(s) of Contact
    Hamilton Jackson
    (571) 214-1297
    hamjackson@fdic.gov
    Files
    Title
    Posted
    CORHQ-24-Q-0555 A0001 Questions and Answers Extend RFQ.pdf
    The document is an amendment to solicitation CORHQ-24-Q-0555, issued by the Federal Deposit Insurance Corporation (FDIC) concerning the procurement of the SUMO Scheduler software. The primary purpose of this modification is to extend the proposal due date from January 31, 2025, to February 10, 2025, and to provide responses to vendor questions regarding the solicitation. Key topics addressed include the procurement process, service level agreements, support options, and evaluation criteria for vendor proposals. The FDIC confirms that proposals will be accepted from qualified sellers directly and that fixed quantities are outlined in the pricing schedule. Additional questions clarified aspects such as after-hours support response times, custom integrations, submission formats, payment processes, and the expected single award from this solicitation. The document emphasizes the parameters for security certifications and the protocol for modifying contracts after awards. Overall, the amendment facilitates clarity and transparency in the procurement process while ensuring adherence to federal regulations.
    CORHQ-24-Q-0555 SUMO Scheduler.pdf
    The document outlines a solicitation and award for services by the Federal Deposit Insurance Corporation (FDIC) related to the procurement of the Sumo Scheduler software and support services. Key details include contract specifics such as requisition and solicitation numbers, contact information for relevant personnel, and procurement timelines. The contract includes provisions for service descriptions, pricing schedules, and contractor obligations, including compliance with government standards for security, privacy, and invoicing. Specifically, the contractor must ensure the timely supply of required software features including scheduling services and support for numerous user interactions while adhering to inspection and acceptance procedures dictated by the FDIC. The document emphasizes the contractor's responsibility to maintain detailed records and comply with federal regulations throughout the contract's timeframe of March 18, 2025, to March 17, 2026. Guidelines for contractor payments, reporting obligations regarding telecommunication services, and protocols for managing sensitive information are also outlined, reinforcing the government’s commitment to accountability and compliance in federal procurements.
    CORHQ-24-Q-0555 Updated 1.31.25.pdf
    The document outlines the solicitation and award details for a contract involving the federal procurement of IT services, specifically for the SUMO Scheduler software, with a contract period from March 18, 2025, to March 17, 2026. It includes sections detailing the itemized subscription services, their respective costs, and the requirements for inspection, acceptance, and delivery to the Federal Deposit Insurance Corporation (FDIC). Key features of the services offered include comprehensive online scheduling, reminder services, and dedicated technical support. The document lays out terms regarding payment, invoicing procedures, and compliance with federal regulations. It further addresses data protection standards and requirements for maintaining the confidentiality and security of sensitive FDIC information. Notably, it emphasizes the contractor’s obligations in preventing unauthorized access to data and conducting breach response actions. Additionally, the document includes clauses to ensure contractor compliance with federal laws about telecommunications and IT security. Overall, the solicitation aims to establish a clear framework for the procurement of essential IT services, ensuring operational efficiency and adherence to federal standards.
    Lifecycle
    Title
    Type
    FDIC's SUMO Scheduler for Salesforce
    Currently viewing
    Solicitation
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