FDIC's SUMO Scheduler for Salesforce
ID: CORHQ-24-Q-0555Type: Solicitation
Overview

Buyer

FEDERAL DEPOSIT INSURANCE CORPORATIONFEDERAL DEPOSIT INSURANCE CORPORATION_

NAICS

Custom Computer Programming Services (541511)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/e87800ba1e10475e81a0585a7d89e598/view
Timeline
    Description

    The Federal Deposit Insurance Corporation (FDIC) is seeking proposals for the procurement of the SUMO Scheduler software, which is designed to automate appointment scheduling 24/7 across various devices. This software solution, built natively on Salesforce, aims to enhance customer service by providing a self-service platform for scheduling appointments, supporting multiple languages and time zones, and offering robust workflow capabilities. The contract period for this opportunity is from March 18, 2025, to March 17, 2026, with proposals due by 1 p.m. EST on February 10, 2025. Interested vendors should contact Hamilton Jackson at hamjackson@fdic.gov or call 571-214-1297 for further details and to ensure compliance with the solicitation requirements.

    Point(s) of Contact
    Hamilton Jackson
    (571) 214-1297
    hamjackson@fdic.gov
    Files
    Title
    Posted
    CORHQ-24-Q-0555 A0001 Questions and Answers Extend RFQ.pdf
    The document is an amendment to solicitation CORHQ-24-Q-0555, issued by the Federal Deposit Insurance Corporation (FDIC) concerning the procurement of the SUMO Scheduler software. The primary purpose of this modification is to extend the proposal due date from January 31, 2025, to February 10, 2025, and to provide responses to vendor questions regarding the solicitation. Key topics addressed include the procurement process, service level agreements, support options, and evaluation criteria for vendor proposals. The FDIC confirms that proposals will be accepted from qualified sellers directly and that fixed quantities are outlined in the pricing schedule. Additional questions clarified aspects such as after-hours support response times, custom integrations, submission formats, payment processes, and the expected single award from this solicitation. The document emphasizes the parameters for security certifications and the protocol for modifying contracts after awards. Overall, the amendment facilitates clarity and transparency in the procurement process while ensuring adherence to federal regulations.
    CORHQ-24-Q-0555 SUMO Scheduler.pdf
    The document outlines a solicitation and award for services by the Federal Deposit Insurance Corporation (FDIC) related to the procurement of the Sumo Scheduler software and support services. Key details include contract specifics such as requisition and solicitation numbers, contact information for relevant personnel, and procurement timelines. The contract includes provisions for service descriptions, pricing schedules, and contractor obligations, including compliance with government standards for security, privacy, and invoicing. Specifically, the contractor must ensure the timely supply of required software features including scheduling services and support for numerous user interactions while adhering to inspection and acceptance procedures dictated by the FDIC. The document emphasizes the contractor's responsibility to maintain detailed records and comply with federal regulations throughout the contract's timeframe of March 18, 2025, to March 17, 2026. Guidelines for contractor payments, reporting obligations regarding telecommunication services, and protocols for managing sensitive information are also outlined, reinforcing the government’s commitment to accountability and compliance in federal procurements.
    CORHQ-24-Q-0555 Updated 1.31.25.pdf
    The document outlines the solicitation and award details for a contract involving the federal procurement of IT services, specifically for the SUMO Scheduler software, with a contract period from March 18, 2025, to March 17, 2026. It includes sections detailing the itemized subscription services, their respective costs, and the requirements for inspection, acceptance, and delivery to the Federal Deposit Insurance Corporation (FDIC). Key features of the services offered include comprehensive online scheduling, reminder services, and dedicated technical support. The document lays out terms regarding payment, invoicing procedures, and compliance with federal regulations. It further addresses data protection standards and requirements for maintaining the confidentiality and security of sensitive FDIC information. Notably, it emphasizes the contractor’s obligations in preventing unauthorized access to data and conducting breach response actions. Additionally, the document includes clauses to ensure contractor compliance with federal laws about telecommunications and IT security. Overall, the solicitation aims to establish a clear framework for the procurement of essential IT services, ensuring operational efficiency and adherence to federal standards.
    Lifecycle
    Title
    Type
    FDIC's SUMO Scheduler for Salesforce
    Currently viewing
    Solicitation
    Similar Opportunities
    Hardware-UPS
    Buyer not available
    The Federal Deposit Insurance Corporation (FDIC) is soliciting quotes for the procurement of hardware and services related to Uninterruptible Power Supply (UPS) systems, specifically under RFQ CORHQ-25-Q-0474. The initiative aims to replace aging, mission-critical hardware nearing the end of its life, including HPE servers, Data Center Expert software, and various hardware components, while also providing extensive support services across multiple FDIC locations. This procurement is crucial for enhancing the reliability of critical applications and mitigating hardware failures. Interested offerors must submit their proposals by December 12, 2025, at 2:00 PM ET, and can direct inquiries to Kacie Lynch at klynch@fdic.gov or by phone at 703-562-2472.
    PureStorage for FDIC
    Buyer not available
    The Federal Deposit Insurance Corporation (FDIC) is soliciting quotes for the procurement of a PureStorage SAN Forensics Lab, which includes an enterprise-class all-flash array designed for high-performance block storage to support forensics investigations and system backups. The contract, identified as RFQ CORHQ-25-Q-0480, requires offerors to provide detailed pricing for various components, including hardware, software, and installation services, with a performance period of three years commencing from the award date. This procurement is critical for ensuring efficient data management and storage capabilities within the FDIC's operational framework. Interested vendors must submit their quotes by 12:00 PM EST on December 12, 2025, and direct any inquiries to Ellisha Smith at ellismith@FDIC.gov or by phone at 571-212-4449.
    Data Modernization Section Support
    Buyer not available
    The Federal Deposit Insurance Corporation (FDIC) is soliciting proposals for a contract to support its Data Modernization Section (DMS), focusing on enhancing its data strategy and artificial intelligence (AI) capabilities. The contractor will provide comprehensive support across four key areas: the Cloud Data Management and Analytics (CDMA) Platform, modernization of the legacy AlphaRex NLP solution, operational support for enterprise AI capabilities, and lifecycle support for new DMS initiatives starting in 2027. This initiative is critical for transforming FDIC's data management into a secure, cloud-based enterprise resource, emphasizing compliance with stringent security and privacy policies. Proposals are due by January 2, 2026, with a total estimated workload of 16,234 hours for the base period, and interested parties can reach out to Mikel Wood at mikwood@fdic.gov or Timothy Whitaker at twhitaker@fdic.gov for further inquiries.
    FDA BIMO Inspections and Compliance Support
    Buyer not available
    The U.S. Food and Drug Administration (FDA) is conducting a Sources Sought notice to identify small businesses capable of providing professional services for its Bio-Research Monitoring (BIMO) program. The FDA aims to modernize and consolidate its IT systems to enhance inspections and compliance support, requiring expertise in areas such as workflow management, data integration, and the development of a centralized BIMO database and analytics platform. This initiative is critical for improving the efficiency and effectiveness of BIMO inspections across all centers, and interested parties must submit their responses by January 5, 2026, to Michelle Dacanay at michelle.dacanay@fda.hhs.gov.
    Fiduciary Liability Insurance and Consulting Services
    Buyer not available
    The Department of the Treasury, specifically the Office of the Comptroller of the Currency (OCC), is seeking proposals for Fiduciary Liability Insurance and Consulting Services through Request for Quotation No. 2031JW26Q00011. The OCC requires a qualified specialty lines insurance broker to provide fiduciary liability insurance with a minimum coverage of $10 million, along with errors and omissions coverage for its 401(k) plans, and to deliver expert consulting and training sessions to 401(k) Committee members. This procurement is crucial for ensuring compliance with fiduciary responsibilities and mitigating legal risks associated with the management of retirement plans. Interested parties should note that the solicitation is anticipated to be posted on SAM.gov by November 7, 2025, and can contact Karen A. Green at karen.green@occ.treas.gov for further information. The estimated contract value exceeds $150,000, with a base period from January 1, 2026, to December 31, 2026, and four additional one-year options.
    Screening Information Request (SIR) for the Strategic Sourcing for the Acquisition of Various Supplies and Equipment (SAVES)
    Buyer not available
    The Department of Transportation, specifically the Federal Aviation Administration (FAA), is seeking proposals for the Strategic Sourcing for the Acquisition of Various Supplies and Equipment (SAVES) contract. This procurement aims to establish a multiple-award Indefinite Delivery Indefinite Quantity (IDIQ) contract for IT hardware and software products, including personal computing devices, network infrastructure, and related lifecycle management services. The contract is crucial for consolidating IT procurements across the FAA, enhancing efficiency, and ensuring compliance with federal standards. Proposals are due via email by January 12, 2026, at 1700 ET, and interested parties should direct inquiries to Dawn Bloome or Kristin Frantz at the provided email addresses.
    F5 BIG IP FY23
    Buyer not available
    The Department of Defense, through the Defense Finance and Accounting Service (DFAS), is seeking maintenance renewal for F5 BigIP devices utilized within the DFAS Enterprise Local Area Network (ELAN). This procurement aims to ensure the continued functionality of the F5 BIG-IP® Local Traffic Manager, which is critical for local and global load balancing across servers, thereby optimizing data center efficiency and overcoming limitations of individual systems. Interested vendors can reach out to primary contact Zachary Wilson at zachary.t.wilson37.civ@mail.mil or by phone at 614-701-3613, or secondary contact Stephanie Smith at stephanie.n.smith60.civ@mail.mil or 614-701-2787 for further details regarding this opportunity.
    Facilities Technology Management
    Buyer not available
    The Federal Bureau of Investigation (FBI) is seeking industry feedback through a Request for Information (RFI) for its Facilities Technology Management (FTM) initiative. The primary objective is to gather insights and capabilities for contractor support related to TRIRIGA operations and maintenance until its End of Life in September 2027, as well as to conduct a comprehensive system assessment to optimize the FBI's facilities technology portfolio. This assessment will evaluate existing systems and market-available options, focusing on requirements alignment, cost analysis, and risk assessment to recommend optimal systems and develop an agile implementation plan for transitioning away from TRIRIGA. Interested vendors are required to submit a capabilities statement by December 19, 2025, and may have the opportunity to participate in a Reverse Industry Day for select vendors. For further inquiries, interested parties can contact Tammy Clark at tjclark2@fbi.gov or Marie Agrinzoni at meagrinzoni@fbi.gov.
    Medical Equipment and Furnishings, Fixtures, and Equipment (FF&E) Planning Software as a Services (SaaS)
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking proposals for a software license for Medical Equipment and Furnishings, Fixtures, and Equipment (FF&E) Planning Software as a Service (SaaS) to support the construction of new healthcare facilities. The objective is to replace outdated spreadsheet-based methods that have resulted in cost overruns and project delays, with a web-based solution that includes features such as real-time updates, API connectivity, and compliance with federal regulations. Proposals are due by December 26, 2025, at 3:00 pm EST, and must be submitted via email to Colleen Henry at colleen.henry@ihs.gov, with evaluations based on price and compliance with specified terms and conditions.
    Comply to Connect (NAC Replacement)
    Buyer not available
    The Department of Defense, through the Defense Finance and Accounting Service (DFAS), is seeking proposals for the Comply to Connect (NAC Replacement) project, which involves the procurement of business application software under the PSC code 7A21. This initiative aims to replace the existing NAC system, ensuring compliance and enhancing operational efficiency within the department. The software is critical for managing IT and telecom applications, thereby supporting the overall mission of the DFAS. Interested vendors can reach out to Gerald Whitsett at gerald.l.whitsett.civ@mail.mil or Jennifer A. Stegman at jennifer.a.stegman.civ@mail.mil for further details regarding this opportunity, which is set to take place in Reston, VA.