FDIC's SUMO Scheduler for Salesforce
ID: CORHQ-24-Q-0555Type: Solicitation
Overview

Buyer

FEDERAL DEPOSIT INSURANCE CORPORATIONFEDERAL DEPOSIT INSURANCE CORPORATION_

NAICS

Custom Computer Programming Services (541511)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/e87800ba1e10475e81a0585a7d89e598/view
Timeline
    Description

    The Federal Deposit Insurance Corporation (FDIC) is seeking proposals for the SUMO Scheduler for Salesforce, a solution designed to automate appointment scheduling 24/7, 365 days a year, across various devices. The SUMO Scheduler, which is uniquely built on the Salesforce platform, will provide a self-service interface for customers to schedule appointments with service agents, accommodating multiple languages and time zones while offering robust workflow capabilities. This procurement is critical for enhancing customer service efficiency and accessibility, with proposals due by 1 p.m. EST on January 31, 2025, and inquiries regarding the solicitation accepted until 12 p.m. EST on January 16, 2025. Interested parties should contact Hamilton Jackson at hamjackson@fdic.gov or call 571-214-1297 for further information.

    Point(s) of Contact
    Hamilton Jackson
    (571) 214-1297
    hamjackson@fdic.gov
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    FDIC's SUMO Scheduler for Salesforce
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