Call Center services for the US Embassy in Paris, France
ID: 19FR6326Q0051Type: Solicitation
Overview

Buyer

STATE, DEPARTMENT OFSTATE, DEPARTMENT OFUS EMBASSY PARISWASHINGTON, DC, 20520, USA

NAICS

Telephone Call Centers (56142)

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Set Aside

No Set aside used (NONE)
Timeline
    Description

    The U.S. Embassy in Paris, France, is seeking U.S. firms to provide call center services through an upcoming solicitation. The contract will be structured as an indefinite delivery indefinite quantity (IDIQ) agreement, encompassing one base year and two optional one-year extensions, with task orders issued as needed. This service is crucial for supporting the embassy's operations and ensuring effective communication with the public. Interested bidders should note that the solicitation will be published on SAM.gov, and a pre-proposal conference is scheduled for December 19, 2025. For further inquiries, potential contractors can contact Craig N. Deatrick at deatrickcn@state.gov or Pauline Guedes at Guedesp@state.gov, and must be registered in the SAM database prior to submission.

    Point(s) of Contact
    Files
    No associated files provided.
    Lifecycle
    Title
    Type
    Similar Opportunities
    Rental of transit furniture for use in residential buildings
    State, Department Of
    The U.S. Embassy in Paris, France, is seeking qualified contractors for the rental of transit furniture intended for use in residential buildings of the U.S. Mission to France. The procurement involves providing furniture and hospitality kits to support approximately 90 arriving and 90 departing employees and their families annually, with a focus on quality and safety standards, including compliance with EU/US regulations. The contract will be awarded based on the lowest priced technically acceptable offer, with a base period of one year and four optional one-year extensions, and a total contract value ranging from €10,000 to €4,510,000 (VAT included). Interested parties must submit their quotations electronically by January 8, 2026, to ParisContracting@state.gov, ensuring they are registered in the System for Award Management (SAM) prior to submission.
    Regional Switchboard Services for U.S. Diplomatic Posts in Europe
    State, Department Of
    The U.S. Department of State is seeking qualified contractors to provide Regional Switchboard Services for U.S. diplomatic posts across Europe, as outlined in Solicitation Number 19GE5026R0007. The procurement aims to award up to two firm-fixed-price, indefinite-delivery/indefinite-quantity (IDIQ) contracts, which will include services such as 24/7 call handling in multiple languages, emergency escalation, and comprehensive reporting. This service is critical for ensuring effective communication and support for U.S. citizens and government officials in various European locations. Interested parties must submit their offers by January 9, 2026, and direct any questions to Contract Specialist Patticha Gruenbeck by December 12, 2025, with specific email instructions provided for both submissions.
    Installation of metal guardrails in a residence
    State, Department Of
    The U.S. Embassy in Paris, France, is seeking qualified contractors for the supply and installation of metal guardrails at a residence associated with the U.S. Mission to France. This solicitation aims to enhance safety and security at the residence through the installation of durable guardrails, which are essential components in residential and commercial properties. The contract will be a firm-fixed price agreement, and interested vendors must be registered in the System for Award Management (SAM) database prior to submitting their proposals. For further inquiries, potential offerors can contact Stanislas Parmentier or Jean-Charles Royer at the provided email addresses or phone numbers, with the solicitation expected to be published on SAM.gov when ready.
    Wireline Communication Services for the U.S. Mission to Canada
    State, Department Of
    The U.S. Department of State is seeking qualified vendors to provide Wireline Communication Services for the U.S. Diplomatic Mission to Canada, including the U.S. Embassy in Ottawa and various consulates across the country. The contract encompasses a range of services such as Analog Phone Services, Data Transport Services (PRI), SIP-Based Telephony Services, and Managed Dedicated Internet Services, with an emphasis on comprehensive invoicing and service continuity. This procurement is critical for maintaining effective communication capabilities for U.S. diplomatic operations in Canada. Quotations are due by January 5, 2025, at 16:00 EST, and interested parties must be registered in the SAM database and submit their proposals via email to ContractsOttawa@state.gov.
    Mobile Communication Services for the U.S. Mission to Canada
    State, Department Of
    The U.S. Department of State is seeking qualified vendors to provide Mobile Communication Services for employees of the U.S. Diplomatic Mission located in Canada. The contract will cover mobile services for an estimated number of users, with the solicitation expected to be issued on the www.SAM.gov website when ready. This procurement is crucial for ensuring effective communication for U.S. personnel across various locations in Canada, including the U.S. Embassy in Ottawa and several consulates. Interested parties should prepare to submit their quotations electronically or via mail once the solicitation is released, and must be registered in the System for Award Management (SAM) at the time of submission and contract award. For further inquiries, potential offerors can contact the Contracting Officer at ContractsOttawa@state.gov or by phone at 613-688-5250.
    Cell Phone communication services for US Embassy Tbilisi
    State, Department Of
    The U.S. Embassy in Tbilisi, Georgia, is seeking qualified vendors to provide Cell Phone Communication Services under Solicitation Number 19GG8026Q0004. The contract will encompass a range of services including SIM cards, local and international calls, high-speed internet, and 24-hour customer support, with a requirement for a minimum of 50 and a maximum of 800 plan subscriptions. This procurement is critical for ensuring reliable communication for embassy operations, with specific performance criteria such as 90% network coverage in Georgia and a 99.9% network uptime. Quotations are due by January 20, 2025, and interested parties must submit their proposals electronically to TbilisiGSOProcurement@state.gov, ensuring compliance with all specified requirements, including SAM registration and completion of the Cybersecurity Supply Chain Risk Management Questionnaire.
    INTERNET SERVICES
    State, Department Of
    The U.S. Department of State, through the U.S. Embassy in Niamey, Niger, is preparing to solicit proposals for internet services under presolicitation notice 19NG6025Q0008. This procurement is a continuation of services previously provided under contract number 19NG6020D0002, indicating the ongoing need for reliable wired and wireless telecommunications services in the region. Interested vendors are encouraged to monitor SAM.gov for updates and further inquiries, as this opportunity emphasizes the importance of maintaining effective communication infrastructure. For additional information, interested parties may contact James Johnsen at JohnsenJL@state.gov or Saratou Yahouza at YahouzaS@state.gov.
    GARBAGE COLLECTION AND DISPOSAL SERVICES FOR U.S. EMBASSY PHILIPPINES
    State, Department Of
    The U.S. Department of State is seeking qualified contractors to provide garbage collection and disposal services for the U.S. Embassy in the Philippines. The procurement aims to establish a firm fixed-price contract for a base year, with the possibility of four one-year options and an additional six-month option, contingent upon government needs. These services are crucial for maintaining the cleanliness and operational efficiency of the embassy's facilities. Interested contractors must register in the System for Award Management (SAM) prior to submitting proposals and are encouraged to attend a mandatory site visit and pre-quotation conference, with further details to be provided in the solicitation. For inquiries, contact Jewela S. Acuzar or Michael Warren at ManilaContracting@state.gov or by phone at 632-530-12000.
    RFQ - BPA for Business Card and Printed items
    State, Department Of
    The U.S. Department of State, through the American Embassy in Geneva, is seeking quotations for a Blanket Purchase Agreement (BPA) for business cards and printed items. Vendors are required to meet specific printing requirements, including size, logo options, paper color, and quantities, while also being capable of producing other standard printed items. This procurement is significant as it supports the embassy's operational needs, with an estimated total value of $50,000 over a five-year period, and individual purchases capped at $10,000. Quotations must be submitted electronically by January 2nd, 2026, at 5 PM local time, and interested parties should contact Gavin Elliott at elliottgt@state.gov or Renaud Poncet at poncetrh@state.gov for further information.
    Meal Vouchers Cards service for the U.S. Embassy Brasilia, Brazil
    State, Department Of
    The U.S. Department of State is seeking proposals for the administration of a meal voucher card service for approximately 900 locally employed staff at the U.S. Embassy in Brasilia, Brazil. The contractor will be responsible for providing electronic "MARKET" and "RESTAURANT" cards, managing employee accounts, and ensuring compliance with Brazilian laws and Department of State regulations. This service is crucial for the local compensation plan and must be operational within 30 days of contract award, with a contract structure of indefinite delivery and indefinite quantity (IDIQ) for one base year and four optional years. Proposals are due by January 5, 2026, and interested parties should contact Tracy Musacchio at musacchiotl@state.gov or Paulo Figueira at FigueiraPF@state.gov for further details.