Request for Information - Open-Source Customer Relationship Management (CRM)
Type: Special Notice
Overview

Buyer

EXECUTIVE OFFICE OF THE PRESIDENTEXECUTIVE OFFICE OF THE PRESIDENT

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Original Source

https://sam.gov/workspace/contract/opp/114f6b6841594c99bd1d8ed1e0c977f0/view
Timeline
    Description

    The Executive Office of the President (EOP) is seeking industry input through a Request for Information (RFI) for an open-source Customer Relationship Management (CRM) solution. The objective is to gather information for the planning, development, deployment, and support of a new on-premises CRM system that will operate on the Presidential Information Technology Center (PITC) network, requiring specific functionalities such as bulk uploads, contact management, and dynamic dashboards. This initiative is crucial for enhancing the EOP's administrative capabilities and ensuring effective interaction tracking and management. Interested companies must submit their responses in the form of a white paper, not exceeding four pages, by December 5, 2025, at 11:00 AM ET, to the primary contact, Leo Acevedo, at Leonardo.I.Acevedo@oa.eop.gov, with a copy to Franky Awuvey at franky.m.awuvey@oa.eop.gov.

    Files
    Title
    Posted
    Questions and Responses.docx
    This document, a Q&A from December 1, 2025, addresses key inquiries regarding a new government requirement. It clarifies that the opportunity is for a new effort with no incumbent. While the contract value will not be disclosed, the document states that set-asides will be considered. This information is crucial for potential bidders in the context of federal or state and local RFPs, indicating a new opportunity with potential for specific business considerations.
    RFI - Customer Relationship Management (CRM).docx
    The Executive Office of the President (EOP) Office of Administration Information Technology (OAIT) is issuing a Request for Information (RFI) for an open-source Customer Relationship Management (CRM) solution. This RFI seeks industry input for the planning, development, deployment, and support of a new on-premises CRM system on the Presidential Information Technology Center (PITC) network. The solution must be air-gapped and meet specific requirements for bulk uploads, contact management, interaction tracking, structured labels, simple search, and dynamic dashboards. OAIT is requesting information on solution architecture, integration design, Rough Order of Magnitude (ROM) costs for deployment and support, corporate experience, proposed teams, timelines, and acquisition approaches. Responses, in the form of a white paper not exceeding four pages, are due by December 5, 2025, at 11:00 AM ET.
    Lifecycle
    Title
    Type
    Request for Information - Open-Source Customer Relationship Management (CRM)
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