The Performance Work Statement (PWS) outlines the requirements for Office Administrative Services at Los Angeles Air Force Base, California. The contractor is responsible for providing personnel, equipment, and services needed to support various administrative tasks outlined in the PWS. Key roles include Desk Clerks who manage customer interactions, process sign-ups for programs, and maintain data management systems. Performance metrics are established to evaluate service quality, including response times to customer queries and complaint management. The document details operational expectations, such as personnel management, hours of operation, and security clearance requirements for contractor employees. It emphasizes compliance with military and federal regulations, waste management, and maintenance of workspaces. The government will supply necessary facilities and services, including utilities and communication systems. Furthermore, a structured approach to performance evaluation through monthly metrics is emphasized, including corrective actions for subpar service. Overall, the PWS serves as a comprehensive guide for contractors to deliver essential administrative support efficiently, ensuring adherence to military standards and operational protocols.