FY25 Avaya Maintenance
ID: FA462025QA200Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA4620 92 CONS LGCFAIRCHILD AFB, WA, 99011-5320, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) (DE01)

Original Source

https://sam.gov/opp/0d135c88349c46e688c9cb52a760d438/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, is seeking qualified contractors to provide maintenance services for the Avaya Phone System at Fairchild Air Force Base in Washington. The contractor will be responsible for scheduled maintenance, repairs, software updates, and remote monitoring of the Avaya Definity G3si Private Branch Exchange (PBX) systems, ensuring compliance with applicable laws and manufacturer standards. This maintenance is crucial for maintaining operational readiness and effective communication systems within the military infrastructure. Interested vendors must submit their quotes by November 4, 2024, at 10:00 AM PT, and are required to be registered in the System for Award Management (SAM). For further inquiries, potential bidders can contact Kayla Serrano-Harris at kayla.serrano-harris@us.af.mil or Patrick Rangel at patrick.rangel@us.af.mil.

    Files
    Title
    Posted
    25QA200 Amend 0001.pdf
    This document is an amendment to a solicitation issued by the U.S. Air Force regarding the maintenance of an Avaya phone system's backend servers, specifically identified by Contract ID FA462025QA200. The amendment, effective October 30, 2024, outlines several clarifications in response to questions from offerors. Key points include that the contract does not cover the maintenance of physical desk phones but rather focuses on supporting the backend servers. Offerors are instructed to quote maintenance for 12 months for each line item. The current contract number for reference is FA462020P0009 for Avaya Maintenance. Additionally, all terms of the original solicitation remain unchanged except as noted in this amendment. This document serves as a critical communication tool in the procurement process, ensuring clarity and alignment between the contracting office and potential contractors, ultimately facilitating compliance and effective service delivery.
    25QA200 Combo.pdf
    The 92d Contracting Squadron has issued Request for Quotation (RFQ) FA462025QA200 for Avaya Phone Maintenance Services, covering a performance period from December 8, 2024, to December 7, 2025. This solicitation is set aside primarily for small businesses under the NAICS code 811210, with a price evaluation based on both primary and optional contract line item numbers (CLINs) spanning four additional years. The contractor will provide maintenance for Avaya Phone Systems as per the Performance Work Statement. All interested vendors must be registered in the System for Award Management (SAM) to be eligible for award consideration. Quotes are due by November 4, 2024, at 10:00 AM PT, and questions must be submitted by October 29, 2024. The solicitation outlines evaluation criteria, which prioritize price, and mandates that vendors comply with specific clauses and provisions from the Federal Acquisition Regulation (FAR). The document emphasizes the obligation of the contractor to ensure compliance with various regulatory frameworks, highlighting the importance of transparency in vendor representations regarding telecommunications equipment and services.
    Attach. 1 - Performance Work Statement.pdf
    This Performance Work Statement (PWS) outlines the requirements for the maintenance and repair of the Avaya Definity G3si Private Branch Exchange (PBX) systems at Fairchild AFB, WA, and Spokane, WA. The contractor is responsible for scheduled maintenance, repairs, software updates, remote monitoring, and documentation in alignment with applicable laws and manufacturer standards. The scope includes labor and materials for both hardware and software, necessitating qualified technicians. Response times are defined for major (4-hour) and minor (24-hour) system failures. A detailed report on system outages, including causes and resolutions, must be submitted within five working days after an outage. The PWS specifies operational hours (Monday to Friday) and designates maintenance as essential during crises as per DODI 3020.37. Appendices include equipment and location details as well as configuration and system capacity reports, essential for managing the PBX infrastructure effectively. This document serves as a structured guideline for contractors participating in federal RFPs, reflecting the government's commitment to maintaining essential communication systems and ensuring operational readiness through rigorous service standards.
    Attach. 2 - WD 2015-5537 (Rev. 23).pdf
    The document outlines the Wage Determination No. 2015-5537, issued by the U.S. Department of Labor under the Service Contract Act, detailing minimum wage rates and corresponding occupational classifications for federal contracts in Washington, specifically Pend Oreille, Spokane, and Stevens counties. The determination sets minimum pay rates for various job titles, noting specific rates for positions such as administrative assistants, mechanics, and healthcare workers, with the hourly wage starting at a minimum of $12.90 or $17.20 as per applicable Executive Orders. Included are required fringe benefits like health and welfare, vacation, and paid holidays, with stipulations on paid sick leave under Executive Order 13706. The document establishes protocols for classifying any unlisted positions that might be needed for contracts and specifies compliance processes for contractors. It serves to ensure fair compensation for service workers on government contracts, reflecting the commitment to labor standards and employee protections. This wage determination is essential for government RFPs and contracts, ensuring adherence to federal wage policies while promoting contractor accountability in compensation practices.
    Lifecycle
    Title
    Type
    FY25 Avaya Maintenance
    Combined Synopsis/Solicitation
    FY25 Avaya Maintenance
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