The document is a modification to a previous notice regarding the NH Transportation Broker procurement by the Department of Veterans Affairs. It provides essential information concerning the solicitation number (36C24125Q0220), response date (February 11, 2025), and the contracting office based in Augusta, Maine. The modification aims to correct the North American Industry Classification System (NAICS) code to 485991, which pertains to Special Needs Transportation, and carries a size standard of $19 million. The contracting officer noted for this project is Sterling R. Mathews, who can be contacted via email or phone. The performance of the contract is set for Manchester, New Hampshire, indicating the geographic scope of the service required. This modification reflects administrative adjustments in the procurement process, aligning the documentation with accurate codes to facilitate effective sourcing of relevant services.

This document is a solicitation from the Department of Veterans Affairs (VA) for a contract to provide non-emergent medical transportation (NEMT) services for eligible veterans in New England, specifically focusing on Manchester, NH. The procurement is set as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside and encompasses a firm fixed price indefinite delivery, indefinite quantity (IDIQ) contract structure with a maximum value of $19 million over five years. Key services required include transporting veterans using various vehicles, such as taxis and wheelchair vans, to and from medical appointments. The contractor must ensure all vehicles are properly equipped and maintained, provide personnel trained in patient transport safety, and adhere to regulations, including HIPAA compliance. The document outlines stringent requirements for service quality, safety, personnel qualifications, vehicle maintenance, and communication protocols with VA staff. Performance standards necessitate a high satisfaction rate, detailed reporting of incidents, and a commitment to addressing service gaps promptly. The contractor must also have a quality control program to ensure compliance with VA standards. Overall, this solicitation emphasizes the VA’s commitment to supporting veteran care through reliable transportation services while adhering to legal and operational regulations.

The Department of Veterans Affairs (VA) has issued a Sources Sought Notice for a future procurement of non-emergent transportation services for the Manchester, NH Center. The notice serves as a market research tool, aiming to identify qualified contractors capable of providing transportation for Veterans, particularly in rural areas of New Hampshire. The VA anticipates about 1,500 trips annually, with an average distance of 30 miles. Small businesses, particularly Service Disabled Veteran Owned and Veteran Owned Small Businesses, are encouraged to respond, although larger organizations are also welcome. Interested parties must provide documentation demonstrating capabilities, such as company registration, point of contact information, evidence of small business status, and experience in similar projects. The deadline for submissions is February 12, 2025. This notice emphasizes the VA's commitment to improving access to transportation services for Veterans, showcasing the importance of collaboration with various transportation providers to ensure quality service delivery across New Hampshire's diverse geographic landscape.