7E20--VACO IT Tier II Desktop Support Services Recompete
ID: 36C10B24Q0186Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

PSC

IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (7E20)

Original Source

https://sam.gov/opp/0e2506dfd4ff4db6996e8c21cc0ba8f3/view
Timeline
    Description

    Sources Sought VETERANS AFFAIRS, DEPARTMENT OF is seeking IT Tier II Desktop Support Services for the Department of Veterans Affairs. This service is intended to provide deskside technical, remote technical, and operational user support for an estimated 10,000 onsite/remote devices. The support will cover both Windows and Apple operating systems and will be provided to customers within the VACO Campus Sites located throughout the National Capital Region and national remote locations. The Contractor will also be responsible for providing Tier II IT services to support the overall availability and functionality of the VA work environment, including supporting the full suite of Microsoft applications and performing standard network setup at the users' level. Interested parties must submit their response by February 14, 2024.

    Point(s) of Contact
    Brandon CaltabilotaContract Specialist
    (848) 377-5177
    Brandon.Caltabilota@va.gov
    Files
    Title
    Posted
    36C10B24Q0186_1.docx
    The Department of Veterans Affairs (VA) has determined that the VA Central Office (VACO) IT Tier II Desktop Support Services will be solicited as a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside under GSA MAS. The estimated release date for the solicitation is May 16, 2024.
    36C10B24Q0186.docx
    The Department of Veterans Affairs is seeking contractor services for IT support and help desk services, including deskside technical support and operational user support for Windows and Apple operating systems. The contractor will provide Tier II IT services to support the VA work environment and must have expertise in Microsoft applications and network setup. Interested parties must submit their response by February 14, 2024.
    36C10B24Q0186.docx
    The Department of Veterans Affairs is seeking contractor services to provide IT support for their Help Desk/Desktop, including deskside technical and operational user support for Windows and Apple devices. Interested parties must submit a response addressing specific capabilities and company information within a 10-page limit.
    VACO IT DSS Draft PWS.docx
    The Department of Veterans Affairs (VA) is seeking an IT contractor to provide Tier II desktop support services for approximately 10,000 devices located throughout 12 sites in the National Capital Region (NCR) and remote locations. The contractor will be responsible for providing technical support, troubleshooting, installation, and maintenance of desktops, laptops, and peripherals, as well as supporting VA senior executives and providing after-hours support. The contractor must comply with VA technical reference models, federal identity and access management requirements, and trusted internet connection guidelines, among others.
    VACO IT DSS Draft PWS.docx
    The Department of Veterans Affairs (VA) is seeking IT support services, specifically desktop support services, for approximately 10,000 devices located throughout 12 sites within the National Capital Region (NCR) and national remote locations. The Contractor will be responsible for providing deskside technical support, remote technical support, and operational user support for Windows and Apple operating systems. In addition, they will provide device imaging, configuration, and warranty support, as well as after-hours and weekend support for VA Senior Leaders. The Contractor's solution must comply with VA enterprise management framework, Federal Identity, Credential, and Access Management (FICAM) guidelines, IPv6 support, and Trusted Internet Connection (TIC) requirements.
    Lifecycle
    Title
    Type
    7E20--VACO IT Tier II Desktop Support Services Recompete
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