R608--RFI for SAM.gov for Spanish Tele-Interpreter - VBA RO _ Muskogee Ed. Call Ctr.
ID: 36C10D25Q0042Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFVETERANS BENEFITS ADMIN (36C10D)WASHINGTON, DC, 20006, USA

NAICS

Translation and Interpretation Services (541930)

PSC

SUPPORT- ADMINISTRATIVE: TRANSLATION AND INTERPRETING (R608)

Original Source

https://sam.gov/opp/ef595a80ee714805a18568bd704c6c6d/view
Timeline
    Description

    The Department of Veterans Affairs (VA) is conducting market research through a Sources Sought notice to identify potential vendors capable of providing Spanish Tele-Interpretation services for the VA Education Call Center located in Muskogee, Oklahoma. The procurement aims to secure live Spanish-to-English translation support via a dedicated, toll-free telephone connection, ensuring compliance with VA privacy and security protocols while managing an estimated 30,000 minutes of call volume annually. This service is crucial for effective communication with non-English speaking customers, enhancing the VA's ability to serve veterans and their families. Interested vendors must submit their capabilities by 3 PM EST on December 27, 2024, to Julie Lemire at Julie.Lemire@va.gov, with a focus on adhering to the outlined submission guidelines and performance standards.

    Point(s) of Contact
    Julie LemireContracting Officer
    (781) 226-8882
    Julie.Lemire@va.gov
    Files
    Title
    Posted
    36C10D25Q0042_1.docx
    The Department of Veterans Affairs (VA) is seeking market research through a Sources Sought notice to identify potential vendors capable of delivering Spanish Tele-Interpretation services for the VA Education Call Center in Muskogee, Oklahoma. This request aims to gather information on qualified service providers under NAICS Code 541930 for Translation and Interpretation Services, with a $22.5 million size standard. Vendors are invited to submit their capabilities by December 27, 2024, with guidelines for submission outlined. The services required include live Spanish-to-English translation support via a dedicated, toll-free telephone connection and compliance with VA privacy and security protocols. Contractors must provide support from 7:00 AM to 6:30 PM CST, excluding federal holidays, and manage approximately 30,000 minutes of call volume annually. Performance will be measured against set standards, including monthly reporting and adherence to security training requirements. This announcement emphasizes VA's commitment to effective communication with non-English speaking customers while ensuring compliance with federal security guidelines.
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