D--NPS Microsoft 365 Support
ID: DOIDFBO250016Type: Sources Sought
Overview

Buyer

INTERIOR, DEPARTMENT OF THEDEPARTMENTAL OFFICESIBC ACQ SVCS DIRECTORATE (00004)HERNDON, VA, 20170, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/079cb163b07649a8b87abeb3ab0b9777/view
Timeline
    Description

    The Department of the Interior, through the National Park Service (NPS), is seeking industry input for Microsoft 365 support services as part of a Request for Information (RFI) initiative. The objective is to gather insights to refine the draft Performance Work Statement (PWS) and develop an acquisition strategy that enhances the NPS's operational efficiency and customer relationship management capabilities. This procurement is crucial for optimizing the NPS's digital infrastructure, which includes tasks such as Power Platform development, SharePoint management, and application development, all aimed at improving service delivery and visitor experiences. Interested vendors must submit their feedback and responses by March 17, 2025, at 2:00 PM Eastern Time to Carla Mosley at cmosley@ibc.doi.gov, adhering to specified submission guidelines.

    Point(s) of Contact
    Mosley, Carla
    (571) 560-1401
    cmosley@ibc.doi.gov
    Files
    Title
    Posted
    RFI__DOIDFBO250016___NPS_Microsoft_365_Support_1.docx
    The Department of the Interior's National Information Services Center is releasing a Request For Information (RFI) to gather industry input for acquiring support services for the National Park Service's (NPS) utilization of Microsoft 365. The RFI aims to develop an acquisition strategy for the long-term support of business and customer relationship management, enterprise development services, operations administration, and information systems services. Respondents are invited to complete a provided survey and optionally submit a capability statement, focusing on their approach and past experiences relevant to the project. This RFI serves as a market research tool, rather than an invitation for bids, with the goal of collecting insights on industry best practices, potential commercial solutions, and lessons learned. Respondents are cautioned to mark proprietary information clearly, as all submissions will become government property. The deadline for responses is set for 2 PM Eastern Time on March 17, 2025, and submission must be through electronic means only. The results will influence future contract opportunities, ensuring that NPS can effectively enhance its IT capabilities via Microsoft’s platform.
    RFI__DOIDFBO250016_Attach_3___PWS_NPS_Microsoft_365_Support_1.docx
    The National Park Service (NPS) seeks to optimize its Microsoft 365 support through the National Information Services Center (NISC), which develops and maintains digital infrastructure to enhance operational efficiency and visitor experiences. NISC comprises four branches, focusing on customer solutions, technical development, technology governance, and geospatial services. Key tasks include Power Platform development, SharePoint management, application development using .NET, and enterprise licensing. Historical resource allocation includes full-time developers and project managers overseeing operations. Additionally, the NPS's Commercial Services Program governs commercial visitor services through contracts, authorizations, and leases. The NPS manages approximately 6,000 Commercial Use Authorizations (CUAs), 125 leases, and 500 concession contracts, ensuring compliance with park purposes and regulations. The NPS utilizes Microsoft Power Platform for transformative applications in managing CUAs, concession business, and leases, integrating payment processing and user authentication. Ongoing support is crucial, with expectations for user assistance, regular maintenance, and agile development for new features based on priorities. Overall, this document outlines the NPS's commitment to leveraging technology for improved service delivery while adhering to operational efficiencies within federal guidelines.
    RFI_Attach_1_Editable_Contractor_RFI_Survey_Response_Template_1_1.docx
    The document is a Request for Information (RFI) response template concerning Microsoft 365 Support for the National Park Service (NPS). It outlines specific information vendors must provide, including company details, qualifications, and experience in delivering tailored solutions utilizing Microsoft technologies. The survey consists of sections inquiring about the vendor's business classification, relevant government contracts, proposed contract types, experience in developing integrated solutions under Power Platform and SharePoint, and approaches for user support and resource allocation. Additionally, it seeks to identify metrics for evaluating project success and recommendations for balancing customization with cost efficiency. The maximum page limit for responses is set at 20, with an optional capability statement allowed for further elaboration. This RFI serves as a formal mechanism for the NPS to assess vendor capabilities and inform procurement decisions aligned with government acquisition standards.
    RFI_Attach_2_Industry_PWS_Feedback_Template_2_1.docx
    The document, RFI# DOIDFBO250016, outlines the process for industry feedback regarding the draft Performance Work Statement (PWS) for Microsoft Support Services for the National Park Service (NPS). Vendors are instructed to provide their input using a specified template in 12-point Times New Roman font, with submissions due by March 17, 2025, at 2:00 PM Eastern Time to the designated contracting officer, Carla Mosley. The feedback form consists of 28 fillable lines for comments, emphasizing that all feedback must adhere to the format requirements and should not be submitted within the draft PWS PDF. This initiative seeks to gather industry insights to refine the draft PWS, ensuring it meets the operational needs of the NPS while facilitating compliance with governmental contracting standards. The structured approach intends to streamline feedback collection and enhance the overall effectiveness of the requested services.
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    Title
    Type
    D--NPS Microsoft 365 Support
    Currently viewing
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