IRS IRWORKS Operations Support
ID: 2032H5-25-R-00020Type: Presolicitation
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICEIT STRATEGY AND MODERNIZATIONGlenarden, MD, 20706, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/4f05b0a1bf734e4ca0f4891378513413/view
Timeline
    Description

    The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking small businesses to provide Operations and Maintenance (O&M) support for its IRWORKS program and associated legacy applications, including ServiceNow. The procurement aims to ensure ongoing maintenance, assist in platform migration, and manage project development while fostering user adoption and maintaining system integrity through regular updates and troubleshooting. This opportunity is part of a small business set-aside initiative, encouraging responses from diverse socioeconomic categories, with interested parties required to submit a capability statement by July 25, 2025. For further inquiries, contact Quentin Williams at quentin.williams@irs.gov or Jana Peeler at jana.l.peeler@irs.gov.

    Point(s) of Contact
    Quentin Williams
    quentin.williams@irs.gov
    Files
    Title
    Posted
    1.01.b. DRAFT PWS EHSS_IRWorks O&M.pdf
    The Internal Revenue Service (IRS) requires Operations and Maintenance (O&M) support for its Information Technology Service Management (ITSM) and IRWorks applications. This contract involves providing ongoing maintenance for legacy systems and support for the ServiceNow platform until the migration to new environments is complete. Key services include project management, technical support for internal and third-party solutions, and attending stakeholder meetings to ensure alignment on objectives. The contractor must deliver comprehensive communication strategies, a detailed deployment plan, and training materials for IRS staff, with a focus on minimizing disruptions during system upgrades. They will manage various applications within the ServiceNow platform and perform regular health assessments to optimize performance. The contract stipulates specific service level agreements (SLAs) related to incident management, O&M requests, and enhancements while maintaining system currency. Overall, the document outlines requirements for ensuring a seamless transition during system upgrades while enhancing user experience and operational efficiency through effective communication, stakeholder engagement, and adherence to IRS policies and security requirements.
    DRAFT PWS EHSS IRWorks O and M.pdf
    The Internal Revenue Service (IRS) is seeking a contractor to provide Operations and Maintenance (O&M) support for its Information Technology Service Management (ITSM) systems, specifically focusing on the IRWorks program and associated legacy applications including ServiceNow. The contractor will support the ongoing maintenance of these applications, assist in their migration to new platforms, and manage project development for solutions provided by third-party developers. Key objectives include creating a robust communication strategy to promote user adoption, ensuring seamless knowledge transfer, and maintaining system integrity through regular updates and troubleshooting. The contract outlines specific tasks such as planning, organizational readiness, O&M enhancement, training, user support, and ongoing configuration, defining performance metrics and desired outcomes for each task. Deliverables include strategic plans, upgrade documentation, implementation reports, and regular performance summaries. The contractor is responsible for adhering to stringent security and operational guidelines while facilitating alignment across stakeholders. The contract type is fixed-price, covering an initial phase-in followed by continued support, emphasizing the importance of effective collaboration and knowledge transfer throughout the engagement.
    IRS IRWORKS OPERATION AND MAINTENANCE SUPPORT SOURCES SOUGHT SYNOPSIS.pdf
    The Internal Revenue Service (IRS) has issued a Sources Sought Notice to solicit information from small businesses capable of providing Operations and Maintenance Support for the IRWORKS project. This initiative aims to determine if enough qualified small businesses exist to potentially set aside the contract specifically for them, in line with the small business set-aside program. The notice encourages responses from a diverse array of small businesses, including those from socioeconomic categories such as 8(a), HUBZone, and Service-Disabled Veteran-Owned. Interested businesses are invited to submit a capability statement detailing their qualifications, experience, and approach to meeting the requirements outlined in the notice. Responses must adhere to a two-page limit and be submitted electronically by July 25, 2025. While this notice does not constitute a formal solicitation, it serves to gauge market interest and assist in future procurement planning within the framework established by the North American Industry Classification Code (NAICS) 541519. The IRS emphasizes that responses will not be binding offers and that individual responses to inquiries will not be provided. The eventual Request for Quotation (RFQ) is expected to be available in early October 2025, with all further communications being directed exclusively through the designated point of contact.
    Pre Solicitation Synopsis IRS EHSS IRWORKS O and M.pdf
    The IRS Information Technology Operations Command Center Division (ITOCC) is preparing to release a Request for Proposal (RFP) for operations and maintenance (O&M) support related to legacy applications and the Service Now application within the IRWorks Program Management Office (PMO). The RFP, numbered 2032H5-25-R-00020, is scheduled for early August and will be exclusively accessible through the GSA Multiple Award Schedule (MAS) as a total small business set-aside. Interested vendors are responsible for monitoring www.gsa.ebuy.gov for updates, including solicitation amendments. The estimated closing date for proposals is by the end of August. Questions and requests for more information must be submitted through the GSA eBuy website, as direct inquiries via phone or written form will not be accepted. This initiative aims to ensure continued support for current systems until their migration to a new environment, while also facilitating project management and technical support for both IRS-developed and third-party solutions.
    Lifecycle
    Title
    Type
    IRS IRWORKS Operations Support
    Sources Sought
    IRS IRWORKS Operations Support
    Currently viewing
    Presolicitation
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