Service Now O&M
ID: 73351023F0016Type: Justification
AwardedDec 31, 2022
Award #:73351023A0004
Overview

Buyer

SMALL BUSINESS ADMINISTRATIONSMALL BUSINESS ADMINISTRATIONOFC OF PERF MGMT AND CFOWASHINGTON, DC, 20416, USA

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/abd9397aebdb4c2a8aebe7a6b2559bc6/view
Timeline
    Description

    The Small Business Administration (SBA) is seeking to procure ongoing operations and maintenance (O&M) services for its ServiceNow platform, which is critical for the agency's Information Technology Service Management. The procurement aims to ensure the continuity of services related to the ServiceNow commercial software, including agile project management, compliance with federal cybersecurity requirements, and the integration of new capabilities to enhance business processes and workflows. This opportunity is particularly urgent, as the current contractor, iTech AG, has the necessary infrastructure and trained staff to meet the immediate needs of the SBA, and transitioning to a new vendor would result in unacceptable delays. Interested parties can contact Clinton Mouser at clinton.mouser@sba.gov for further information.

    Point(s) of Contact
    Clinton Mouser
    clinton.mouser@sba.gov
    Files
    No associated files provided.
    Lifecycle
    Title
    Type
    Service Now O&M
    Currently viewing
    Justification
    Service Now O&M
    Award
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