Salesforce Software Products and Services
ID: 2032H325CH001Type: Presolicitation
Overview

Buyer

TREASURY, DEPARTMENT OF THEDEPARTMENTAL OFFICESNATIONAL OFFICE - DO OTPS/TOPSNEW CARROLLTON, MD, 20706, USA

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)

Original Source

https://sam.gov/opp/0d61e0663c0d4923aa710530c9945d17/view
Timeline
    Description

    The Department of the Treasury is seeking a contractor to provide Salesforce software products and services aimed at enhancing customer relationship management and modernizing operations within the IRS and other bureaus. The primary objectives include establishing an enterprise platform for CRM capabilities, integrating the Salesforce Public Sector Advanced Foundation Bundle, and creating a Shared Services team to oversee project management, development, and operations under an Agile methodology. This initiative is crucial for improving service delivery and operational efficiency, with the performance period expected to run from March 2025 to February 2026. Interested parties can contact Claudia Hansley at claudia.m.hansley@irs.gov or by phone at 321-253-7647 for further details.

    Point(s) of Contact
    Claudia Hansley
    (321) 253-7647
    claudia.m.hansley@irs.gov
    Files
    Title
    Posted
    PWS Treasury Salesforce Services Software_v2.docx
    The Department of Treasury's Performance Work Statement outlines the requirements for the Treasury Enterprise Level Salesforce Software and Services, aimed at enhancing customer relationship management and modernization efforts across various bureaus, including the IRS and Bureau of Engraving and Printing. Key objectives include the need for subscription licenses, professional services, and an enterprise development platform to facilitate integration and efficiency. The document specifies the contractor’s roles in project management, development, and operations under an Agile methodology, emphasizing the importance of collaboration with IRS leadership. Furthermore, the scope encompasses multiple tasks, including creating shared services teams, conducting detailed requirements gathering, and implementing new applications through iterative sprints. The contractor is expected to provide ongoing support and maintenance once the systems are operational, ensuring adherence to quality assurance standards throughout the performance period, which spans from March 2025 to February 2026. Finally, a transition-out plan is mandated to guide knowledge transfer to a successor service provider, ensuring continuity of services. This project signifies the Treasury's commitment to leveraging Salesforce technology to modernize its operations and improve service delivery to stakeholders.
    Lifecycle
    Title
    Type
    Salesforce Software Products and Services
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    Presolicitation
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