User Experience and Application Effectiveness Assessment
ID: UX-UIType: Sources Sought
Overview

Buyer

STATE, DEPARTMENT OFSTATE, DEPARTMENT OFACQUISITIONS - FSIWASHINGTON, DC, 20520, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/fd2cc21924084682af1b3af3395e8d3d/view
Timeline
    Description

    The Department of State is conducting market research to identify vendors capable of supporting a User Experience and Application Effectiveness Assessment for a Student Information System (SIS) implemented on the Salesforce platform. This assessment aims to evaluate user satisfaction, system performance, and the effectiveness of training management processes currently utilized by the Foreign Service Institute (FSI). The results will inform the acquisition method, which may include small business set-asides or open competition, potentially leading to multiple award contracts. Interested vendors must submit their capability statements and company information by November 15, 2024, to the designated government contacts, Kelley Kershner and Lazarus Toussain, via email.

    Point(s) of Contact
    Kelley Kershner
    kershnerk@state.gov
    Lazarus Toussain
    ToussaintLG@state.gov
    Files
    Title
    Posted
    UI-UX RFI.docx
    The Department of State is seeking market research submissions for a User Experience and Application Effectiveness Assessment related to a Student Information System (SIS) implemented on the Salesforce platform. This effort aims to evaluate the current SIS used by the Foreign Service Institute (FSI), focusing on user satisfaction, system performance, and effectiveness of existing training management processes. Interested vendors are invited to provide their company information and tailored capability statements, detailing past experiences and operational analyses. Key areas of inquiry include user feedback, integration capabilities, data security compliance, and the system's effectiveness in leveraging Salesforce features. Submissions will guide the government in determining the method of acquisition, which may involve small business set-asides or open competition, culminating in potential multiple award contracts. The deadline for responses is November 15, 2024, and all submissions must be emailed to specified government contacts. This assessment underscores the government's commitment to enhancing user experience and application efficacy within federal operations.
    Lifecycle
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    Type
    User Experience and Application Effectiveness Assessment
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