Hosted Solution
ID: SV0161-24Type: Sources Sought
Overview

Buyer

JUSTICE, DEPARTMENT OFFEDERAL PRISON INDUSTRIES, INCFEDERAL PRISON INDUSTRIES, INCWASHINGTON, DC, 20534, USA

NAICS

All Other Telecommunications (51781)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/10b645e0eaa24b8e9340fafddfd95e9a/view
Timeline
    Description

    The Department of Justice, through the Federal Prison Industries, Inc. (UNICOR), is seeking proposals for a hosted call center system to support operations in Bryan, Texas, and Tallahassee, Florida. The procurement includes installation, configuration, training, and ongoing support for a comprehensive call center solution, with a focus on meeting federal regulations such as HIPAA and NIST standards. This initiative is crucial for enhancing UNICOR's mission to prepare inmates for reentry into society by providing meaningful work experiences. Interested vendors must submit their proposals by November 27, 2024, with questions due by November 14, 2024, and can contact Joshua Hassler or Sharon M. Oliver for further information.

    Point(s) of Contact
    Sharon M. Oliver
    sharon.oliver@usdoj.gov
    Files
    Title
    Posted
    1620000275 Hosted Solutions.pdf
    The document is a Request for Proposal (RFP) issued by UNICOR, Federal Prison Industries, Inc., for a hosted call center system and associated services to support operations in Bryan, Texas, and Tallahassee, Florida. This solicitation aims to identify a vendor capable of providing installation, configuration, training, and ongoing support for a comprehensive call center solution. The contract is structured as a one-year base period with two optional years, strictly set aside for small businesses. Proposals must include system functionality requirements such as telephony options, campaign management, CRM integration, and robust security compliance measures, adhering to federal regulations like HIPAA and NIST standards. Interested vendors must provide signed offers via email, detailing technical specifications, terms, and costs associated with the installation and monthly service fees. The evaluation of proposals will consider security compliance, price, technical support, and the ability to meet stipulated functional requirements. The selected vendor will play a pivotal role in enhancing UNICOR's mission to prepare inmates for reentry into society through meaningful work experiences while ensuring all services comply with applicable federal laws and security measures. The document outlines specific submission guidelines, deadlines, and compliance requirements, emphasizing the need for reliable service and security in the call center operations.
    Hosted Solution.docx
    The document is a Request for Information (RFI) from UNICOR, Federal Prison Industries, Inc., seeking proposals for a hosted call center system to be utilized at their facilities in Bryan, TX, and Tallahassee, FL. Issued on August 28, 2024, the RFI aims to gather market research to inform an acquisition strategy and not to solicit contracts at this stage. Respondents are instructed to provide company details, including profile and certifications, as well as pertinent information relevant to the proposed solutions. The RFI outlines the need for a management system, which will integrate various components such as software, security measures, training, and ongoing support, with details about additional requirements for infrastructure provided by UNICOR. The submission deadline is September 4, 2024, and all communications must be conducted via email. This initiative underscores UNICOR's commitment to improving its call center operations while engaging potential vendors to explore effective solutions in hosted call center technology.
    Lifecycle
    Title
    Type
    SV0161-24 Hosted Solution
    Combined Synopsis/Solicitation
    Hosted Solution
    Currently viewing
    Sources Sought
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