The Performance Work Statement outlines the requirements for a TAP Data Entry/Front Desk Clerk role at the Military & Family Readiness Center (M&FRC) located in RAF Mildenhall, UK. This non-personal service contract entails delivering front desk services, managing telephone communications, greeting clients, scheduling appointments, and maintaining accurate records within the AFFIRST system for transitioning military personnel and their families. The position includes administrative responsibilities such as updating internal tracking documents, coordinating TAP counseling sessions, and assisting with program materials. The contract spans 12 months with the possibility of three additional option periods. Contractor qualifications require a high school diploma, one year of data entry experience, proficiency in Microsoft Office applications, and a comprehension of military protocols. The contractor is responsible for adhering to various security and record management requirements, ensuring the safeguarding of government property, and maintaining professional appearance standards. The document serves as a key guide for prospective contractors involved in government Request for Proposals (RFPs) and grants, emphasizing the structured approach needed to fulfill government obligations while supporting military families effectively. The emphasis on detailed compliance and operational standards highlights the commitment to quality service within the government framework.