Hosted Voice over Internet Protocol Telephony (VOIP) system
ID: 75H70525R00003SSType: Sources Sought
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEBEMIDJI AREA INDIAN HEALTH SERVICEBEMIDJI, MN, 56601, USA

NAICS

Wired Telecommunications Carriers (517111)

PSC

IT AND TELECOM - NETWORK: DIGITAL NETWORK PRODUCTS (HARDWARE AND PERPETUAL LICENSE SOFTWARE) (7G21)

Set Aside

Indian Small Business Economic Enterprise (ISBEE) Set-Aside (specific to Department of Interior and Indian Health Services) (ISBEE)

Original Source

https://sam.gov/opp/94c3848ce72445f4a7af3d8649486e19/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service (IHS) Bemidji Area, is seeking capable vendors to provide a Hosted Voice over Internet Protocol (VoIP) telephony system to enhance telecommunications across seven locations in Minnesota. The project aims to replace existing systems with a standalone solution that does not rely on cloud services, facilitating features such as four-digit dialing, call forwarding, Enhanced 911, and centralized voicemail. This initiative is critical for improving health service delivery, emphasizing compliance with accessibility standards and the need for robust support and training for users. Interested parties must submit a capabilities package to Karen McDonald at karen.mcdonald@ihs.gov, including confirmation of their Indian Economic Enterprise status and relevant experience, as there is no solicitation at this time.

    Point(s) of Contact
    Karen McDonald
    karen.mcdonald@ihs.gov
    Files
    Title
    Posted
    IHS IEE REPRESENTATION FORM.pdf
    The Indian Health Service (IHS) is seeking self-certification from Offerors under the Buy Indian Act, establishing that they qualify as an "Indian Economic Enterprise." This document outlines the requirements necessary for compliance throughout the solicitation, contract award, and performance periods. Offerors must affirm their eligibility status, ensuring that false claims may lead to legal repercussions. Additionally, successful Offerors must be registered with the System of Award Management (SAM). The document emphasizes that a contracting officer might request documentation to verify eligibility prior to contract awards. Overall, it serves as a critical tool to ensure that Indian Economic Enterprises are correctly identified and supported in federal contracting opportunities, maintaining adherence to legal standards surrounding Indian ownership and economic participation.
    VOIP SOW 2024 V2.docx
    The Indian Health Service Bemidji Area Office seeks proposals for a Hosted Voice over Internet Protocol (VoIP) system to upgrade their telecommunications across seven locations. The project includes replacing current systems with a standalone solution that requires no cloud-based services and will facilitate features like four-digit dialing between sites, call forwarding, Enhanced 911, and centralized voicemail accessible from all locations. Vendors must ensure compliance with Section 508 for accessibility, provide new equipment, and demonstrate ease of management due to a lack of dedicated administrators. The RFP outlines requirements for a user training plan, a comprehensive transition strategy, and robust support and warranty agreements. Vendors are evaluated based on timely service delivery, references, pricing, and an understanding of the Agency's needs. Key project factors include installation coordination, training, and support mechanisms to ensure operational efficiency and reliability. This document underlines the government's intent to enhance telecommunications for improved health services delivery, emphasizing compliance, vendor accountability, and comprehensive service support.
    Lifecycle
    Title
    Type
    Hosted Voice over Internet Protocol Telephony (VOIP) system
    Currently viewing
    Sources Sought
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