ICE HSI Case Management System Request for Information (RFI)
ID: TECSMOD_ICM_RFIJULY2024Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

NAICS

Other Computer Related Services (541519)

Original Source

https://sam.gov/opp/6dd8b21d64e04616840a9a94938c3049/view
Timeline
    Description

    The Department of Homeland Security's U.S. Immigration and Customs Enforcement (ICE) is seeking information from vendors regarding the development of a comprehensive, cloud-based Investigative Case Management System for its Homeland Security Investigations (HSI) division. The primary objective is to enhance investigative capabilities through functionalities such as case management, media management, subject record management, and data warehousing, while ensuring integration with various federal, state, and local partners for efficient data sharing. This initiative is part of ICE's broader "TECS Modernization" program aimed at improving IT investments and operational efficiency for its global workforce. Interested vendors must submit their responses by November 18, 2024, at 10:00 AM Eastern Time, and can direct inquiries to Miranda M. Collins at Miranda.Collins@dhs.gov or Amanda Stought at Amanda.Stought@ice.dhs.gov.

    Files
    Title
    Posted
    Request for Information (RFI) Questions -HSI Case Management System.pdf
    The Request for Information (RFI) issued by the Department of Homeland Security's (DHS) U.S. Immigration and Customs Enforcement (ICE) seeks market intelligence for a comprehensive, cloud-based Law Enforcement Investigative Case Management System. ICE aims to transform its IT capabilities with a front-end case management solution, emphasizing seamless integration and advanced functionalities. The primary objective is to manage investigative cases, media, and subject records, enabling efficient searching and data sharing across systems. This RFI focuses on identifying vendors with experience developing and implementing case management solutions for law enforcement agencies. Respondents are evaluated based on their ability to offer cloud-based, FedRAMP-approved tools and experiences with similar projects, including system integration, user management, and data handling. Cost details, ranging from licensing to labor expenses, are also requested for a complete picture of the financial implications. ICE emphasizes that this RFI is solely for market research, not a commitment to procurement, and that responses will help shape future solicitation strategies. Vendors are encouraged to provide their recommendations and relevant project experiences, with an emphasis on law enforcement applications, by the due date specified in the SAM posting.
    Request for ROM_HSI Case Management_11.13.24.pdf
    The document outlines the requirements and expectations for the implementation of an Investigative Case Management (ICM) system for the Department of Homeland Security, specifically for Homeland Security Investigations (HSI) and Office of Policy Review (OPR). Key functionalities include case creation and management, workflows for associated documents, investigative reporting, and integration with various federal, state, and local partners for bidirectional data sharing. The system must maintain high operational availability (99.07%) and adhere to FedRAMP Moderate standards, with Tier 2 and Tier 3 support provided by the contractor. Performance metrics specify response times and resolution standards for support tickets. The structure includes comprehensive case documentation, integration with digital records and identity management systems, and the capacity to manage extensive data and user notifications. A Request for Proposal (RFP) is anticipated to be awarded in January 2026, with details on associated costs for licensing, customization, and ongoing support. Overall, this report serves as a critical foundation for DHS's enhancement of case management capabilities, ensuring alignment with investigative needs and interoperability with partner agencies.
    Request for ROM_HSI Case Management.pdf
    The document outlines requirements and performance standards for the ICM system used in managing investigative cases by the Homeland Security Investigations (HSI) and Office of Principal Legal Advisor (OPR). Active users number around 11,000, managing approximately 45,000 cases yearly, with a significant emphasis on data integration and collaboration among law enforcement partners through federated searches. The proposal details operational expectations, including 99.07% system availability, a structured help desk support hierarchy, and outlined response and resolution times for tiered software support. Critical functionalities include comprehensive case management processes, report generation, and the ability to manage both subjects and case-related documents effectively. The document also includes requirements for the integration of security protocols, the management of administrative data, and strategies for ongoing software maintenance. Additionally, the anticipated award for the project is scheduled for January 2026, highlighting the commitment to future advancements and support structures. This RFP reinforces the government's focus on ensuring efficient, secure, and robust systems to support law enforcement operations.
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    ICE HSI Case Management System Request for Information (RFI)
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