Automated Kiosk Software Maintenance
ID: FA301625Q0002Type: Special Notice
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCE

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - HIGH PERFORMANCE COMPUTE (HARDWARE AND PERPETUAL LICENSE SOFTWARE) (7B20)

Original Source

https://sam.gov/opp/bfe866bcf8c24464934125f0d2eab8ee/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, intends to award a sole-source contract for the maintenance of automated kiosk software used at Visitor Control Centers (VCCs) across Joint Base San Antonio-Randolph in Texas. The contract will cover software maintenance for five automated kiosks, including support tasks such as cloud queue management, messaging, and live online helpdesk support, with the selected vendor being Frontier Vision Technologies, Inc. (DBA Evogence), the original manufacturer and developer of the proprietary software. This maintenance is crucial for ensuring efficient visitor check-in and management, thereby enhancing base access and reducing wait times. Interested parties may submit capability statements to the primary contact, Cathy Hardy, at catherine.hardy@us.af.mil, by 12:30 PM CST on October 23, 2024, for consideration in determining whether a competitive procurement will be pursued.

    Point(s) of Contact
    Cathy Hardy
    catherine.hardy@us.af.mil
    Vivian Fisher
    vivian.fisher@us.af.mil
    Files
    Title
    Posted
    SSJ NOI Kiosk Redacted.pdf
    The document provides a Single Source Justification for the continued maintenance of the automated kiosks used by the 502d Security Forces Group at various Visitor Control Centers (VCCs). These kiosks facilitate efficient visitor check-in and management, enhancing base access for visitors while reducing wait times. The justification emphasizes that the kiosks were originally acquired from Frontier Vision Technologies (Evogence), which also owns the proprietary software necessary for their operation. As no other company possesses the requisite rights to manage or service the kiosks, Evogence has been identified as the sole source for ongoing support and warranty services. The document further notes efforts made to ensure future competitions, indicating an ongoing assessment of market capabilities to ensure value for the government. Ultimately, the document's purpose is to affirm the necessity of retaining services from Evogence for continued kiosk functionality and support in compliance with procurement regulations.
    Lifecycle
    Title
    Type
    Automated Kiosk Software Maintenance
    Currently viewing
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