Notice of Intent to Sole Source - Automated Call Distribution (ACD) System at Navy Medicine Readiness and Training Command (NMRTC) Naples, IT
ID: ACD_NMRTCITType: Presolicitation
Overview

Buyer

DEPT OF DEFENSEDEFENSE HEALTH AGENCY (DHA)DEFENSE HEALTH AGENCYFREDERICK, MD, 21702, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- OFFICE SUPPLIES AND DEVICES (J075)

Original Source

https://sam.gov/workspace/contract/opp/c1adc57e0a4e4c86a6b12bc59da158a1/view
Timeline
    Description

    The Defense Health Agency (DHA) intends to award a sole source contract for an Automated Call Distribution (ACD) System at the Navy Medicine Readiness and Training Command (NMRTC) in Naples, Italy. This procurement aims to modernize and streamline the call management process for the NMRTC Naples Call Center, requiring capabilities such as automated call routing, integration with existing VOIP infrastructure, and compliance with HIPAA and DOD cybersecurity standards. The contract will be awarded to MCS of Tampa, Inc., unless other capable sources are identified, with capability statements due by 1600 hours EDT on December 5, 2025, submitted via email to Benjamin Reichlin at benjamin.s.reichlin.civ@health.mil.

    Point(s) of Contact
    Benjamin Reichlin
    benjamin.s.reichlin.civ@health.mil
    Files
    No associated files provided.
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