FDIC's Qualtrics Software Maintenance Renewal
ID: CORHQ-25-Q-0082Type: Solicitation
Overview

Buyer

FEDERAL DEPOSIT INSURANCE CORPORATIONFEDERAL DEPOSIT INSURANCE CORPORATION_

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/5cb4040b9c1544feab8734fdad6c4c68/view
Timeline
    Description

    The Federal Deposit Insurance Corporation (FDIC) is seeking a contractor to provide maintenance services for its Qualtrics CX software license, with a firm-fixed price contract anticipated for award. The contract will cover a three-year period, consisting of a one-year base period and two optional one-year extensions, aimed at supporting examiner and HR surveys critical to corporate succession management. The maintenance services are essential for ensuring the software's compliance with federal standards, particularly regarding security and privacy of sensitive information. Interested contractors must submit their offers by July 2, 2025, and direct any inquiries to Diamond Toles at ditoles@fdic.gov or by phone at 571-213-4018.

    Point(s) of Contact
    Diamond Toles
    (571) 213-4018
    ditoles@fdic.gov
    Files
    Title
    Posted
    CORHQ-25-Q-0082- Amendment 0001.pdf
    The document outlines an amendment to a solicitation issued by the Federal Deposit Insurance Corporation (FDIC) related to software maintenance for Qualtrics, a survey platform utilized for examiner and HR surveys. The amendment addresses questions from potential contractors regarding the inclusion of the Qualtrics 360-degree feedback tool, which will not be part of this requirement, and provides updates to the solicitation language accordingly. The document specifies a detailed price schedule for various software maintenance categories across multiple periods, indicating the performance and purchase specifications without detailing specific prices. The essential focus of this amendment lies in clarifying contractor requirements and updating solicitation terms to ensure transparency and comprehensive understanding for potential bidders. It underscores the FDIC’s commitment to obtaining required software maintenance services efficiently while emphasizing adherence to legal and procedural guidelines in the RFP process.
    CORHQ-25-Q-0082.pdf
    The document outlines a solicitation and award process for a software maintenance contract with the Federal Deposit Insurance Corporation (FDIC). The main requirement is for Qualtrics software maintenance, which supports examiner and HR surveys related to corporate succession management. The contract spans from July 22, 2025, to July 21, 2026, with options to extend through July 21, 2028. It includes various maintenance services categorized by performance periods and expects timely delivery with proper invoicing as per FDIC guidelines. The contractor must adhere to stringent security and privacy standards, particularly regarding FDIC-sensitive information. Additionally, clauses detail the responsibilities of the contractor regarding inspections, acceptance of services, and invoicing processes. The contract emphasizes compliance with federal laws and directives, including information security and privacy requirements, and mandates background investigations for personnel with access to sensitive information. This reflects the FDIC's commitment to prudent management and oversight in awarding contracts while ensuring security and compliance are paramount.
    Qualtrics Price Schedule.xlsx
    The document outlines a Federal Deposit Insurance Corporation (FDIC) Request for Proposal (RFP) for software maintenance services related to Qualtrics software, which is crucial for examiner and HR surveys and supports corporate succession management efforts. It details the price structure, including base and option periods for multiple software maintenance lines, spanning from July 22, 2025, to July 21, 2028. The RFP includes various Federally Risk and Authorization Management Program (FedRAMP) compliant products, specifying user tiers, page view limits, and performance requirements. The main purpose of this RFP is to solicit proposals for software maintenance that can enhance the FDIC's operational capabilities while adhering to federal compliance standards. The structured pricing schedule indicates potential fees, discounts, and overall costs associated with the required services, emphasizing a multi-year commitment to software maintenance and support.
    Qualtrics Price Schedule - rv1.xlsx
    The document outlines a Request for Proposal (RFP) related to the maintenance and support of Qualtrics software used by the FDIC (Federal Deposit Insurance Corporation). It details various software maintenance requirements and specifies numerous line items associated with the Software-as-a-Service (SaaS) platform. The service periods include a base period and two option periods, with outlined terms for user tiers and page views for different FedRAMP services. Each line item is associated with specific quantities, list prices, discounts, and projected performance periods spanning from July 2025 to July 2028. The document emphasizes ensuring compliance with federal standards such as FedRAMP for government services. The overall goal is to maintain a robust and compliant software system to support FDIC operations, reflecting the agency's commitment to leveraging technology to enhance service delivery.
    Lifecycle
    Title
    Type
    FDIC's Qualtrics Software Maintenance Renewal
    Currently viewing
    Solicitation
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