Mashpee Wampanoag Health Service Unit's outpatient clinic After Hours Phone Services
ID: 75H71525Q00007Type: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICENASHVILLE AREA INDIAN HEALTH SVCNASHVILLE, TN, 37214, USA

NAICS

Telephone Answering Services (561421)

PSC

MEDICAL- GENERAL HEALTH CARE (Q201)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/bbbb1e543f824c83b48f4e78c28bf610/view
Timeline
    Description

    The Department of Health and Human Services, through the Indian Health Service, is seeking a contractor to provide after-hours telephone triage and assessment services for the Mashpee Wampanoag Health Service Unit's outpatient clinic. The procurement aims to enhance healthcare accessibility by offering non-emergency remote nursing advice during evenings, weekends, and holidays, ensuring compliance with HIPAA regulations and maintaining the confidentiality of Protected Health Information (PHI). This initiative is critical for improving health service delivery to the Mashpee Wampanoag community, with a contract performance period from January 20, 2025, to January 19, 2030, and a total funding cap of $12,000 per year. Interested parties must submit their proposals via email by the closing date, and inquiries should be directed to Velvett Cummins at velvett.cummins@ihs.gov.

    Point(s) of Contact
    Velvett Cummins
    velvett.cummins@ihs.gov
    Files
    Title
    Posted
    75H71525Q00007 Solicitation.pdf
    This document outlines a Request for Quotation (RFQ) for after-hours nurse triage line services for the Mashpee Wampanoag Health Service Unit. The solicitation is identified as 75H71525Q00007 and is issued as a total small business set-aside under NAICS code 561421. The acquisition includes a base year and four option years, with the performance period starting from January 20, 2025, to January 19, 2030. Key requirements include the submission of pricing on SF1449 Form, a technical capabilities statement, and two years of past performance on similar government contracts. Evaluation criteria prioritize price, technical capability, and past performance, indicating that the government will select the most advantageous offer. The contract includes specific clauses and terms for compliance, particularly regarding labor standards and payment procedures. Additionally, it references the need for contractors to follow wage determinations under the Service Contract Act, ensuring fair compensation aligned with federal guidelines. This solicitation reflects the government's commitment to providing essential health services while supporting small business participation.
    Statment of Work Phone Services.pdf
    The Nurse Triage Line Statement of Work outlines the requirements for providing after-hours telephone triage and assessment services for the Mashpee Wampanoag Health Service Unit. The contractor will deliver non-emergency remote nursing advice from 4:30 PM to 8:00 AM on weekdays and 24 hours on weekends and holidays. Key responsibilities include maintaining confidentiality and security of Protected Health Information (PHI) in compliance with HIPAA regulations, managing patient calls from the Service Unit's answering service, and providing monthly reports detailing call metrics. The contractor is also responsible for offering paging options for on-call physicians and providing educational materials for patients. The initiative is intended to enhance healthcare accessibility during non-business hours while ensuring quality care and compliance with federal regulations. A blanket purchase order (BPA) is requested to address recurring costs, capped at $12,000 per year. Payments for services will be quarterly, reinforcing a structured, firm fixed-price contractual arrangement. This document reflects government objectives in improving health service accessibility for the Mashpee Wampanoag community.
    Lifecycle
    Title
    Type
    Mashpee Wampanoag Health Service Unit's outpatient clinic After Hours Phone Services
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    Combined Synopsis/Solicitation
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