inTransition Call Center
ID: HT001124RFI0051Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEFENSE HEALTH AGENCY (DHA)DEFENSE HEALTH AGENCYFALLS CHURCH, VA, 22042, USA

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

PSC

SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT (R408)

Original Source

https://sam.gov/opp/7ac083b5ee814a2aa649cbe125375af7/view
Timeline
    Description

    The Defense Health Agency (DHA) is seeking information from qualified organizations to support the inTransition Call Center, aimed at assisting transitioning service members and veterans in accessing psychological health care and resources. This initiative addresses the critical need for continuity of mental health services during the transition from the Department of Defense (DoD) to Veterans Affairs (VA) healthcare systems, providing 24/7 support through a call center staffed by trained professionals. Interested parties are required to submit a capability statement detailing their qualifications and strategies by February 14, 2025, with all submissions becoming government property. For further inquiries, respondents may contact Crystal Randolph at crystal.d.randolph.civ@health.mil or Vicki L. Whiteman at vicki.l.whiteman.civ@health.mil.

    Files
    Title
    Posted
    HT001124RFI0051 RFI for inTransition Svc.pdf
    The Defense Health Agency (DHA) has issued a Request for Information (RFI) regarding inTransition Support Services aimed at assisting transitioning service members and veterans in accessing psychological health care and resources. This initiative responds to past concerns about service members disengaging from mental health services during their transition from the Department of Defense (DoD) to Veterans Affairs (VA) healthcare systems. Established in 2010 and made mandatory in 2014, inTransition provides 24/7 support, including a call center staffed by trained professionals to help individuals connect with care and maintain continuity. The RFI outlines requirements for a robust support system capable of operating throughout the year and specifies the need for licensed mental health coaches, outreach specialists, and various operational capabilities. Organizations interested in responding must provide a capability statement detailing their qualifications and strategies, along with administrative information. This RFI is purely for information gathering and planning, with no commitment from the government for procurement. Submissions are due by February 14, 2025, and will become government property. The RFI emphasizes the importance of compliance with cybersecurity laws and regulations prior to contract award, ensuring the reliability of services provided to transitioning service members and veterans seeking mental health support.
    Lifecycle
    Title
    Type
    inTransition Call Center
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